Telangana State Road Transport Corporation [TSRTC] — Pushpak bus services

This is to complain about non compliance of passenger pick up. This is the third time happening in a month that even after standing in the bus stand, the pushpak buses especially the airport Volvo buses are not stopping to pick up passengers.
Today again I was standing at the ORR toll gate where the buses stop mandatorily but the bus driver refused to stop and pick me up .I waved my hand as well to make the bus stop but it did not stop. Post that I called up your airport duty cell to report the same but the response was way too casual. It seems there is no value for time and money of the passengers who buys passes. Every month I am buying the premium bus passes of 5400/- and still I have to go by local transport by paying extra, then what is the point of buying a bus pass? If this is the way you treat your passenger who buys the premium pass, then m sorry to say that the service is pathetic.