Telangana State Road Transport Corporation [TSRTC] — Regarding behaviour of conductor and driver

Good morning sir /madam
This is to bring to your notice that, on 30/4/2023 bus from Hyderabad to Bangalore via kurnool, we boarded the bus in kurnool around 23:45, it was raining heavily and the bus driver denied to park elsewhere we boarded the bus drenching in rain despite saying the driver it's raining heavily and senior citizens were there, such a reckless behaviour from him .
Main issue was in seat placement, we had advance booking, this guy after checking the tickets says " ekkada Kali undo akkada kuchondu" exactly the why should we book in advance., Some are sleeping on floor he has filled the bus .
This was the worst service of a deluxe vehicle sir
Please take this issue seriously and look into it