Telangana State Road Transport Corporation [TSRTC] — Regarding money refund

Address:

9th a cross bhavani nsgar 5-77/1, Dilsukhnagar, Hyderabad

I have booked ticket on[protected] from Ongole to Hyderabad. On that day bus not came, conductor said bus met accident and you go by some other bus. I called tsrtc customer care number, I informed what conductor said and I registered complaint through my email. I have called so many times to customer care but they didn't reply well .so I want my money please help in this case