Telangana State Road Transport Corporation [TSRTC] — Regarding the ticket booking issue at srisailam TSRTC depot

I have visited TSRTC counter in srisailam bus station on 04/03/2022 on 10:30am.In the enquiry counter I have asked the person regarding the VAJRA ac service he said that there are no services running. And i asked a bus which has a dropping point at miyapur he said no there are no services available before 3 to that point. So finally I have reserved ticket to Hyderabad MGBS for super luxury. Later when the visited bus stop at 1:30pm i spotted VAJRA service bus to LINGAMPLALLY.I asked the same thing in the enquiry office. He said we don't the arrival of the bus. I went to the driver and asked him are there any services available and the driver replied yes there are two more services available in different timings. I confirmed with the driver and returned to the enquiry asking for the exchange of ticket and for refund he did not respond properly he was rude to me and he was arrogant. It was his mistake for not giving proper information regarding the buses. Kindly solve the issue as soon as possible.