Telangana State Road Transport Corporation [TSRTC] — Reserved Bus not Allowed

This is santosh, Aug 15 2022 from Khammam to KPHP, Hyd- "Delax" bus booked, but TSRTC given Express bus and i have full luggage and with my wife, 2 children's. They are charged my luggage. When i reached to MGBS buststand, the driver and condoctor dropped all passangers and shifted to another from from MGBS to KPHB. We asked why all of shifting, we are resorved passangers and don't want to go another bus. Conductor said 'this bus not given permission to travel local areas'. We got serious, without permission why placed this bus in online. They are not given proper answer. We struggle with my childrens and heavy luggage. Please take serious action to the Depanager and drievr and condoctor. We are not only family inthe bus, we are totally 30 members struggled.