Telangana State Road Transport Corporation [TSRTC] — service not operated-unable to cancel reserved ticket and get refund

Address:

500073

Dear sir
I had booked ticket from srisailam to hyderabad on 19/1/2018 for journey date 31/01/2018 for 2 persons. The details are as under:
Ticket no. 56608628
Service no. 1271 dt. 31/01/2018 time 12 noon
Uid no. 5746
Persons 2, ticket amt rs 761/-
S venkateswarlu 63 seat no
S umamaheswari 60 seat no.

This above service did not operate on 31/01/2018. We got booked tickets for the next bus at 1 pm on 31st and reached hyderabad by service no.1310, ticket no. 56707708.
Since 31/01/2018, i am talking to customer care and picket depot officials, but all are evading to help me. The service is not cancelled in the system even till today. Picket depot officials say talk to customer care and customer care vice versa. Effectively, i am deprived of my hard earned refund money. I am a senior citizen and this as a great harassment. Pl help me.
My email: [protected]@gmail.com
Yours faithfully
S venkateswarlu