Telangana State Road Transport Corporation [TSRTC] — Timings of driver and his behavior

I had a reservation from khammam to kphp on 25th July 2023 for super luxury.
The actual timings of bus 12:30pm(at kmm) to 5:20pm(kphp).

But the driver started bus at 1:00 pm in khammam, and stops at road side like a lift to pepole is it super luxury or local bus ? he drives very slow than express bus at 5:30 we are in LB nagar were there is no traffic from kmm to LB nagar and suryapet highway to. He is always in phone while driving he said that we supposed to reach kphp at 7:00 pm which is 1 and half hour delay of actual timings I have to catch shiridi bus at 6.40 in KPHP.The driver just saying that get down and travel to through metro.
What the hell is this what is the reason for having a reservation for no use at all?
Actually 5.20 pm at kphp droff off, we can expect of 30mins or 40mins delay due to traffic but it's been 7:00pm at kphp.

I just drop off at MGBS and travelled through metro.

Taking 30mins break at every bus stand, why to have a stop for 30mins in kmm, he has to cover it in highway but he didn't, we also have a lunch 30mins break in suryapet is common for tsrtc busses which is accepted.even though he stopped 30mins in kmm.