Telangana State Road Transport Corporation [TSRTC] — tsrtc did not provide the facility promised as per the ticket

Address:

Hyderabad, Andhra Pradesh

I purchased a ticket from karimnagar to jbs on 29 jan 2018.
The service number is 7001. My ticket number is 56689109. I am allotted the seat with the number 28.
As per the description, the seat should be a push back seat. But due to malfunctioning of the lever, i was unable to push the seat back due to which i was unable to sleep. As it was night journey it gave a lot discomfort for me. More over my fellow passengers were happy with their seats and comfortably got the push back facility for which they paid the charge. It was really hurting for me.
Why should not i complaint to consumer forum.
Even though i complained this issue yo the driver, he was simply reluctant.
The bus number was ts 07 z 4018.