Telangana State Road Transport Corporation [TSRTC] — Worst employees lazy employees

I have lost my student bus pass 1 month back and still today I am struggling to make a new one and cancel the old one the RTC employees at headoffice raithfile bus stop are making me do rounds and rounds of the bus stop which is situated 30km away from my house. First they said "You have to cancel the old bus pass therefore u can make new one" but when I submit them my cancellation form they reject it and says it can't be done. Wow. And then they say "You have to make second pass in online which would charge extra 100" yes i was ok with that, But can't they say that before? Ok then i went for second pass but the online page shows the SERVICE IS NOT AVAILABLE wow I ask them about it they say it will come on this date so and so ( basically they tell u something and make u go away that's it). Then i returned back for my old one cancellation. I reached a inner office employee and made him request by standing for 1 hour then he agreed for my cancellation of bus pass he went into the site and choose "MODIFICATION OF BUSS PASS WHICH ARE REGISTERED BUT NOT ISSUED" and there he entered by application no it popped a msg saying that applicant pass has been already issued. Then i asked him this is not yhe category i want i have been already issued a pass i need to cancel that but he erupted a fight with me and started to fight. Is this the way an employee treat customers???? And upon that i am a student how can he use such vulgarism I SERIOUSLY REQUEST HIGHER AUTHORITIES TO LODGE A COMPLAINT AGAINST THIS BUS EMPLOYEES AND TEACH THEM A LESSON TO HOW TO DO WORK. and i request anyone who is reading this message please help me out i don't know what to do whom to say. Plz call me anyone who can help at [protected]