I placed an order for Ervamatin hair oil on Dec 12, 2009. I have been calling them since the said date. Initially whenever I called they used to say that the order will reach within a couple of days but I never received it. I mailed them also a couple of times, but to no avail.
After one and a half years now, they are saying that they never received an order from me and that I need to contact CCAvenue to get my money back. They are even saying that I never called them before. They are saying that there are no calls from my number in there records. It is really pathetic.
I hope that Consumer complaints can be of some help.
Below is the mail that I got soon after booking my order.
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Dear Customer,
Thank you for your order from http://www.telebuyindia.com
For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'
If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@telebuyindia.com.
ORDER DETAILS:Merchant Site URL : http://www.telebuyindia.com
Order Number: 3746
Order Received: Dec 12, 2009
Total Amount : INR (Indian Rupees) 4280.00
HDFC Bank Account Holder : Sajid Reshi
Billing Address : (As entered by the Customer)
Reshi Manzil, Zadi MasjidSafa Kadal
Srinagar Jammu And Kashmir
190002 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 115.117.141.130
Recipient's Name : Sajid Reshi
Shipping Address :
Reshi Manzil, Zadi MasjidSafa Kadal
Srinagar Jammu And Kashmir
190002 India
Recipient's Phone Number :
[protected]
Special Instructions :
Regards,
CCAvenue Customer Service
[protected]@telebuyindia.com
Greetings from Telebuy…!!!
We have gone through your complaint & regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] or write is in [protected]@telebuyindia.com for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care.
In case of any escalation please contact me directly in[protected] / [protected].
With Regards,
Ajay Kanagasabapathi,
Manager
Customer Care
Telebuy.