Show menu
Ask a Question FAQ Sign in

[Resolved]  BSNL Prepaid Broadband — Prepaid Broadband connected but no internet access

I got prepaid broadband service for my landline at kolkata ballygunge.Since the time I received the broadband userid and I get WAN public IP address after authentication o[censored]sername password, my internet does not work,no webpage opens.But the same userid and password works fine at kolkata. It has more than 4months I got prepaid userid till now I am not able to use it in kolkata.
I already suggested following remedies to BSNL-
(1) reset the router setting of
(2) check internet connectivity of router
(3) check why is taken by default for the area where I stay exchange code -2443
(3) Please provide different WAN IP address other than

I had attached screenshot to justify my claim with black ink showing no internet access and primary domain server connectivity fail.

I have informed higher officials but still no appropriate action.I spend huge amount of more than rs 500 per month for recharging the prepaid broadband service and very annoyed with the prepaid broadband service provided by bsnl.Please assist me whom to complain and email id of TRAI to which I need to raise the issue for resolution.

Prepaid Broadband connected but no internet access
Prepaid Broadband connected but no internet access
Complaint marked as Resolved 
Internet Access Restored.Thanks to B.Basak from Calcutta Telephones.
Complaint comments  11 Comments     Updated: Share0Tweet0


B.S.N.L. Broad Band Internet Service — am not able to getting the service as per the terms of the service

Dear Sir,

I am using BSNL Broad Band Internet service, phone no[protected]. When I took BSNL broad band connection, I got 100 to 150 kbps, as per the terms of BSNL 500 C+ plan, 2.3 GB download free, 256 kbps is the maximum speed of the said plan, for that I have paid Rs.600+ 0.90 paisa for additional usage of every MB after free download+ Service tax. Subsequently, I have changed to BSNL Unlimited Home plan, which is Rs.750+Service tax per month and 256 kbps is the speed. Right now I am getting maximum speed of 25 to 35 kbps. I have complained to the concerned authorities, they said that, if anybody uses BSNL unlimited home plan the speed automatically decreases, you can’t get actual speed as per the terms of the plan, and they simply said that we can’t do anything for increasing the speed.
I have been suffering from last one month, I made lot of phone calls to the BSNL department with respect to the said problem but they didn’t respond. Hence, I am approaching Honorable Consumer Forum for justice.

With Best Regards,

Kiran Kumar V

BSNL Broadband — no acess of internet

Dear sir,

i do have broad band connection which is not working.The details as under

Tel No.[protected]
Add...Deorao babas chawl
Rajput pura Akola

Broadband — Annoying work by bsnl

When i filled the bsnl form. I ordered for a Home 750 UL and i got one. Since it was unlimited i downloaded a lot. I was not able to view my usage/email with the user/pass that they gave. Finally today my email was working and i saw that i got a message from customer care stating that my free quota is exceed. And my plan was Home 250. What is this. My username is "chb3232". I request BSNL guys to upgrade my plan to Home 750 and re frame my bill. Please guys, dont do like this again. I have downloaded a lot knowing my connection is UL, but now...
If you have any doubts whether i applied for 750 or 250, check my bsnl form. Also, in bold, i have writtern Home 750 in my form. Please check it and take immediate action. Its an URGENT request from me.

Please do it immediately...

Thanks a lot...Hope you will do it soon...
Please approach Customer Relation Officer (BSNL) of your area with a written complaint, case will be solved don't worry. These things happen. Good Luck,

Harsha. N
Tomorrow i will go to the BSNL office and file a complaint. Thanks for the advice. I was really unhappy. I have downloaded lots of data hoping that my connection is UL. But...
Anyway, tomorrow i will reply what happens to me in BSNL office.

Any more comments related to the same issue or similar ones???

Broadband — Not getting Internet/ Broadband Connectivity

Dear Sir/ Madam

I always pay my payment of Bill regularly and with in time. I have lodged my oral complaint with Katemanivali BSNL Telephone exchange, Kalyan, Thane, Maharashtra on 18th May 09, Monday i.e. My land line phone no.[protected] is working but I am unable to get internet connection from last four days. The attending office assuered that he is sendign person to attend my complaint and also assued that he will take care of my complaint. Till 21st of May, Thursday no body attending my complaint hence i again inquired about my coplaint then one Mr. Gaikwad attended my complaint. Mr. Gaikwad failed to solve my complaint. Still I am not getting Internet connection.From 14th May, 09 till the date, I am not getting Internet connection. Kindly look into the matter and solve my my problem.

Thanks & Regards

Internet Broadband — No internet connectivity

There has been no internet connectivity on my Broadband, on the phone number([protected]) since 16/05/2009.

BSNL Prepaid Connection — LACK OF NETWORK

Sir, I am customer of bsnl prepaid No. [protected] of Dhanbad, Jharkhand. When I dial Reliance No.[protected] (postpaid) of Jammu (J&K), it always tells that "SERVICE TO THE DIALLED NUMBER IS TEMPORARILY WITHDRAWN". In fact, the said number is in service and the problem occurs from both the sides. When dialled to/from other network numbers, there is no problem.
my no. is [protected] and i hav submited all documents but still today my sim card registration has fail. plz take required action as soon as possible. thank u
But the same userid and password works fine at Chennai(Correction) not at Kolkata

BSNL Broad Band internet in Kolkata is not working since long may be more than a month. phone[protected]; complaint dockt number [protected],[protected]. Someone gave ring and nobody came home for repairing it. I do not want this connection anymore and I am stopping the payment. Worst Service till date by BSNL.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer satisfaction rating
    +91 80 2213 3200
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001