Bharat Sanchar Nigam [BSNL] Complaints & Reviews

B.S.N.L. Broad Band Internet Service — am not able to getting the service as per the terms of the service

Dear Sir,

I am using BSNL Broad Band Internet service, phone no[protected]. When I took BSNL broad band connection, I got 100 to 150 kbps, as per the terms of BSNL 500 C+ plan, 2.3 GB download free, 256 kbps is the maximum speed of the said plan, for that I have paid Rs.600+ 0.90 paisa for additional usage of every MB after free download+ Service tax. Subsequently, I have changed to BSNL Unlimited Home plan, which is Rs.750+Service tax per month and 256 kbps is the speed. Right now I am getting maximum speed of 25 to 35 kbps. I have complained to the concerned authorities, they said that, if anybody uses BSNL unlimited home plan the speed automatically decreases, you can’t get actual speed as per the terms of the plan, and they simply said that we can’t do anything for increasing the speed.
I have been suffering from last one month, I made lot of phone calls to the BSNL department with respect to the said problem but they didn’t respond. Hence, I am approaching Honorable Consumer Forum for justice.

With Best Regards,

Kiran Kumar V

BSNL Broadband — no acess of internet

Dear sir,

i do have broad band connection which is not working.The details as under

Tel No.[protected]
Add...Deorao babas chawl
Rajput pura Akola

Broadband — Annoying work by bsnl

When i filled the bsnl form. I ordered for a Home 750 UL and i got one. Since it was unlimited i downloaded a lot. I was not able to view my usage/email with the user/pass that they gave. Finally today my email was working and i saw that i got a message from customer care stating that my free quota is exceed. And my plan was Home 250. What is this. My username is "chb3232". I request BSNL guys to upgrade my plan to Home 750 and re frame my bill. Please guys, dont do like this again. I have downloaded a lot knowing my connection is UL, but now...
If you have any doubts whether i applied for 750 or 250, check my bsnl form. Also, in bold, i have writtern Home 750 in my form. Please check it and take immediate action. Its an URGENT request from me.

Please do it immediately...

Thanks a lot...Hope you will do it soon...

Please approach Customer Relation Officer (BSNL) of your area with a written complaint, case will be solved don't worry. These things happen. Good Luck,

Harsha. N

Tomorrow i will go to the BSNL office and file a complaint. Thanks for the advice. I was really unhappy. I have downloaded lots of data hoping that my connection is UL. But...
Anyway, tomorrow i will reply what happens to me in BSNL office.

Thanks...
Any more comments related to the same issue or similar ones???

Broadband — Not getting Internet/ Broadband Connectivity

Dear Sir/ Madam

I always pay my payment of Bill regularly and with in time. I have lodged my oral complaint with Katemanivali BSNL Telephone exchange, Kalyan, Thane, Maharashtra on 18th May 09, Monday i.e. My land line phone no.[protected] is working but I am unable to get internet connection from last four days. The attending office assuered that he is sendign person to attend my complaint and also assued that he will take care of my complaint. Till 21st of May, Thursday no body attending my complaint hence i again inquired about my coplaint then one Mr. Gaikwad attended my complaint. Mr. Gaikwad failed to solve my complaint. Still I am not getting Internet connection.From 14th May, 09 till the date, I am not getting Internet connection. Kindly look into the matter and solve my my problem.

Thanks & Regards

Internet Broadband — No internet connectivity

There has been no internet connectivity on my Broadband, on the phone number([protected]) since 16/05/2009.

BSNL Prepaid Connection — LACK OF NETWORK

Sir, I am customer of bsnl prepaid No. [protected] of Dhanbad, Jharkhand. When I dial Reliance No.[protected] (postpaid) of Jammu (J&K), it always tells that "SERVICE TO THE DIALLED NUMBER IS TEMPORARILY WITHDRAWN". In fact, the said number is in service and the problem occurs from both the sides. When dialled to/from other network numbers, there is no problem.

my no. is [protected] and i hav submited all documents but still today my sim card registration has fail. plz take required action as soon as possible. thank u

But the same userid and password works fine at Chennai(Correction) not at Kolkata

BSNL Broad Band internet in Kolkata is not working since long may be more than a month. phone[protected]; complaint dockt number [protected],[protected]. Someone gave ring and nobody came home for repairing it. I do not want this connection anymore and I am stopping the payment. Worst Service till date by BSNL.
Prof.D.V.R.Rajakumar

BSNL — several landlines dead

in magarpatta city, we have approximately 9 connections in the name of geeta sankappanavar and sanjay sankappanavar across many flats that we own. on 2 apartments, the landline has been dead for the past 2 weeks and the bsnl complaint numbers are not being answered, the divisional engineer is not picking up the phone and the office says they cannot do anything.

please help - we are foreigners owning significant property in magarpatta and this service is significantly hampering our life.

Dear Sir,


We are really very upset that after reporting the complaint also you are not helping us. Our landline no is 22186467. Please do something. As we have already made the complaint and docket no. is K6165 and L1985.


Thanking You

Firdaus Ara

Our BSNL land-line[protected] is not working for several weeks, kindly look into this matter urgently.
please call our alternative mobile number [protected] to know our location or for assistance,

Our BSNL land-line[protected] is not working for several weeks, kindly look into this matter urgently.
please call our alternative mobile number [protected] to know our location or for assistance,

BSNL Landline — phone fault

from 25.01.2010 my land line phone dead complaint booked auto falt booking but till now not terned up phone number[protected]

BSNL — land phone fault

My land phone is dead ,it is not working for about 15 days.
My phone no: is,[protected]
Please take necessary action.
with regards
Abdul Vahab

BSNL — Telephone dead for more than a month and complaint is unattended

I am BSNL customer since 8+ years. My Consumer number is[protected] and telephone number[protected]. My telephone is dead for more than a month now. I have booked several complaints but all of the requests have fallen to deaf ears.
almost more than a month has passed since I have booked the last complaint (Ticket number - 486). Everytime I try to find out the status it says - "your complaint is already booked and the ticket number is 486". Whenever I try calling up the KR Puram telephone exchange, there is no one to pick up the phone and attend to customer's woes.
Despite of paying the telephone bil (Bill number [protected]) through demand draft (Details - HDFC Bank DD dated - March 07, 2008, Amount 1186/-), I am not able to use the service for which I am paying. There is no line man found if I try to approach them personally that adds to the woes further.

I am not sure when this problem would be rectified and also am not sure whether this complaint would be attended to. Keeping my all hopes alive this is the final complaint I am filing before I make up my mind to discontinue the BSNL connection and switch over to some other land line service.

i'm very disagree of of the bsnl landline phone. last 2 months se my phone is creating a disterbance. kafi bar complain kara di par koi sai karne n aaya agarg aise hi chalta raha to sir hame phone katwana padega. bsnl service is very poor.

sir from three days the land line is not working i have complaint to the office also my numbe is 26612197 in v.v puram company name project interior but the bsnl people not taking care about the land line dead so please take action and do need ful
ThankingYou

When is expiry of a new bsnl sim

BSNL SIM — slang language

i have received the message of linda jones of email address [protected]@yahoo.com
how we will got d money of $350000.00
then inform me by the mob. no. [protected]

BSNL SIM — unauthorized subscription of mobile box office

my phone no. is [protected] and i have justnow recived a message which says i have subscribed a mobile box office and i'll be charged rs.25/30 days while i have never ever subscribed any such service on my phone
plz look into the matter.

BSNL — Loss my sim

Sir i have loss my mobile no. so kindly block my sim.
my number is [protected].
owner of sim:- Nilesh kumar
Date of loss my sim:3-2-2012
Address:- vill-majlishpu,
post: Allipu Hatta
P.S: Mahnar
Dist: Vaishali pin:844506
Avibility of balance in my no. is 350+.
sir kindly block my no. as soon as possible.

BSNL SIM — WAP SUBSCRIPTION

To unsubscribe the wap subscription from mobile no. [protected]
Hi
I am using service of BSNL in KERALA my no is [protected]
By mistake i have subscribed the WAP SUBSCRIPTION FOR THIS YOU HAVE DEDUCTED Rs. 30/- as monthly charge. Now kindly unsuscribe this service by immediate effect.

BSNL — sim card,

dear sir,
I lost my mobile along with sim card, please kindly block my no for any misuse. My no is -[protected]
ANAND KUMAR TIWARI
S/O RAMASHANKAR TIWARI

excess of gprs bill — excess of gprs bill

sir/madam,
i have active GPRS monthly plan of 399/-.but during 20/08 to 19/09 mobile office plan HP ebill you have added value added service charges 1161/- which is non confirmation bill.talked with 121 they told its due to AL activating on my packet data but in my packet data there is no such option.i have already GPRS plan than why there is need of active AL .i can't afford that much money also. in this bill you have charged also late fees of my previous bill for you kind information i tell you that i have paid my ebill during between 19 to 26 and my bill paid date upto next month of 09 date than why you had charged late fees. my packet data no. is [protected] and you connect with me on [protected]. please take nessary action toward that and inform me on [protected].
thank you

BSNL Broadband — Internet service

I have applied for a land line shifting process, it has been nearly 20 days and now they are saying that there is no cabling in the area you have shifted and we cannot provide u the service.

in a month my internet is works for 15 -16 days or sometimes it takes a month also . i complained about this but they says problem is from banglore becouse there is the main head quarter for broadband .

now the problem is happening that my internet speed is 10 mbps .how i dont know speed is too slow even i cant chat on skype . each and every time i have to relogin when computer starts . but before it was not like that . i forgot my user name and password so i requested to reset my id but i think these people dont have idea how to do it . so please i request u once again to help becouse i m out from my home . if any problem comes then every time i got disturbance .

thank you ..

BSNL/Broadband — Broadband Internet service

My internet service is not working for past three months I have made lot of complaint to 1504 they close the case next day without attending it or sending technician to fix the problem. I have mad all the payments on time. I would really appreciat if BSNL fix this problem as soon as possible.

BSNL — Disruption of Broadband Connection

For about the last 2 months the Broad Band Connection at our home is being disrupted. There is no Link / ADSL. On calling the toll free no,1504 we are told that our complaint will be forwarded to the concerned exchange. As and when we receive a call from the exchange my mother who is around 78 years old tells the calling person to call me on my cell no for knowing the exact position. But no call is received by the exchange personnel. We had even lodged a compliant on line to BSNL but to no avail. Our last complaint number registered is [protected] and the status on date is that it is pending. One Mr. Satender of BSNL was kind enough to come to our home and check the connection. He also suggested that there may be a problem in the line which will be checked by the line man. But till date no one has also come to check the line. Had any line man visited the home and check the line from the pole to the joint from where the line enteres our house so that the exact problem could be ascertained.

Please help us in getting our complaint resolved and thereafter we will write for refund of two months Broad Band Connection Charges.

Regards,

Deepak Vermani
S/o Sharda Vermani
Sharad-Prem
436/3 Kishan Nagar
Dehradun-248001
Uttarakhand
Phone#[protected]

BSNL — unwanted call

sir,
my land line number is[protected] and today at 5:00 pm ther r unwanted call or miss call are hear sir pleas send me their number at my mob [protected] at imidiatly sir pleas fast reply
thank you sir

BSNL — unwanted calls from bsnl

we have register for dnd in bsnl but no result.please help me the matters
kindly deactivate the following services immediately and stop unwanted calls from the number permanently to the following numbers
[protected] love tips for girls 59595
dnd
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

BSNL — unwanted call

we are fade up unwanted calls and message from bsnl. we lodge complaint several times but crocodile tears. will you help me to stop such call immediately and permanently?
[protected]
[protected]
[protected]
[protected]
[protected]

EVDO — Billing not yet start

Dear Sir,
I have a BSNL's USB data card (EVDO) No. [protected] since a 3 months passed my billing for the subject not yet started.

BSNL — Bill increasing

In my bill account music on demand is activated and i do not want this music on demand to be in my bill.So,I request you to remove this music on demand from my broadband

BSNL — improper call setup

my mobile number is [protected]
every time i make a STD call it gets connected to another no. in short cross connection takes place i again have to retry sometimes this problem persists for a longer time and even on local calls.
there isn,t any online help provided from BSNL website.

due to this problem on every call i incur loss of money and some times get irritated.

hope BSNL to look into this matter.

BSNL — fraud with me

sir i also got message on my mobile that i m a winner of computrised lottery system from black berry company and i sent money to them ant losted hard earn money. my contect numbert [protected],[protected]

Installation issue
Dear Sir,

New wimax connection applied for 19.04.2014 and i paid for modem 1500+Deposit750+Installation charge800 and labour charge for fit the modem in roof 400, i have spend totally 3450 for broadband connection, but still no one response properly for installation.

Today they came and just five min. spend and replied as problem in your system Port/plug, but i tried in another laptop, i have faced the same issue..

Please help us to solve the issue.

Regards,
Sathish S
Hasthampatty
Salem - TN -636007
[protected]