[Resolved]  Reliance Communications Adag — Threatening Calls being made by Collections reps posing to be Court lawyers

Address:

Delhi

CEO, Reliance Communications

It bring me great agony at the hands of some of your collections agency who are calling me without establishing facts & threatening to pay amount which is not due form my end.

I had a mobile data card which i lost almost an year back (# [protected]). I called up Reliance customer care on 12th July 2012 at 2:15 PM & reported the same to the person by the name of Saraswati & asked for blocking that data card. I was told that it has been blocked & you would be required to pay the coming invoice. I paid that invoice & again the same got generated next month. I again called customer care on 24th August 2012 at 2:04 PM & spoke to person by the name of Guru Prasad & complained but was told to pay the amount post which the same would be blocked.

I did the same again but to my surprise i again received the invoice next month which i have refused to pay since it includes only rental charges & not a single penny for any kind o[censored]sage.

Over the past few months i had been receiving calls for the same & i narrated the entire story again an again every time, and everyone promising me to check & get back.

This entire issue reached its limits when i recieved a call on 6th August 2013 from a number[protected] at 2:15 PM . The person on the call posed as a lawyer calling from Tis Hazari court. When i asked him the reason for the call, he started abusing me & when i asked him to talk decently, he said "TU KYA PRIME MINISTER HAI jo main tujhse tameez se baat karun" & called me a "CHOR"..

IN the morning today I got a call from Tis Hazari court & now they are telling me that of Rs. 1500 dues that are there, my usage is worth Rs. 500, so pay that & the rest would be waived. I asked her to send me the details of my usage & if the same is true, I would pay up to which she denied that she does not have the details.

I want to know if this is how customers are treated in your organisation. I have another data card with me & there is no issues there. in fact even with this one, my payments have been always on time.

I want a resolution to this immediately or else i shall be forced to move the consumer court for final solution & claim for the harrassment caused to me mentally by your collection agencies.

Thanks
Nikhil Jain