Tata Docomo — wrong amount deduction | |
sir, i am from Rajahmundry and my mobile number is [protected](Tata Docomo) on[protected] at night 9:15 pm my main balance is wrongly deducted for usage of internet, but the problem is my main balance is deducted even though i have internet balance.I gave a complaint about it to docomo customer care representative. and they says that "you have used a chargeable website',but i opened Google and G mail only before balance deduction.so please help me sir.please sir take action against them for wrong balance deductions...please sir help me.... Was this information helpful? | |
 2 Comments | |
Comments
Dear Customer,
We tried to speak to you personally on your number to understand your concerns regarding the balance deduction issue. However, we are unable to contact you, since your call was switched off.
Hence, we would like to inform you that the amount of Rs. 13.25/- has been deducted from your number on 21-Aug-2013 due to data browsing for chargeable link and we regret to inform you that we are unable to provide the refund for same.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number to understand your concerns regarding the balance deduction issue. However, we are unable to contact you, since your call was switched off.
Hence, we would like to inform you that the amount of Rs. 13.25/- has been deducted from your number on 21-Aug-2013 due to data browsing for chargeable link and we regret to inform you that we are unable to provide the refund for same.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.