Uninor India / Telecom Service — WRONG BALANCE DEDUCTION | |||
Dear sir/madam, I am a customer o[censored]NINOR India pvt. ltd. company, using services for last 1 and a half month. In the beginning service was quite good and satisfactory but after one month, since june last week i am facing too much problems from company side. It started on 26 of june at that day company activated VAS(value added service) MY movie on my phone without any request from my side and 2/- rs had been deducted i spoke to customer care executive told me to call on 777 your service will get deactivate and you will get back your amount in 48 hours, i did the same and waited for 48 hours but didn't get back my money back. I didn't escalate this matter because amount was little. again on 1st of JULY ON THIS MONTH THEY ACTIVATED ANOTHER VAS SERVICE MY MUSIC again i didn't put any consent for the service this time they charged 20/- rs. Again i called to customer care for this issue i spoke twice but no one resolved my problem.Then i made a complaint on 1st july uninor India's website on the very next day i got a call from company side and resolved my problem i was satisfied and this time i got my 20/- rs back the person whom i spoke he suggested me for DND i did the same on 1909 for DND, within few seconds i got message that your DND service get activate within 7 days. NOW ON 6TH OF JULY AGAIN THEY ACTIVATED ONE MORE VAS SERVICE ON MY NUMBER WITHOUT MY REQUEST MY FRIENDS AND THIS TIME THEY DEDUCTED 25/- RS AGAIN I CALLED ON 777 AND DEACTIVATED THE SERVICE NOW AROUND 36 HOURS HAVE BEEN OVER AND STILL I DIDN'T GET BACK MY MONEY. please sir/madam do needfull as they are creating problems each and every day . hoping for the right resolution from your end thank you MY COMPLAINT NO. 1-[protected] Was this information helpful? | |||
 2 Comments | |||
Comments
Hai this is spartan, send mail or contact the nodal officer regarding this and register the complaint and ask waiver with in 2days they will refund. Customer care people not qualified i think. By Spartan
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UNINOR — regarding wrong balance deduction
dear sir,my name is anil kumar gangwar and contact no. is [protected] o[censored]ninor network.
On[protected],at 8:00 am they deduct my balance of Rs. 40 for caller
tune service without any information and when i complaint for it to
customer care at that time he tell me that your balance is deducted by
mistake of company and it will be back soon.But today when i call them
for not returning the balance the told that we deactivate caller tune
service and we have no information and you will not get the waiver
regarding it.
And on my no. DND service is already activated.