Tez App — money deducted but not been paid.

Address:

Kolkata, West Bengal, 700037

Pls. Note that on 26/02/18 i paid rs. 795/- to bsnl calcutta telephones by bill desk thru tez app. The amount was deducted from my bank account but not been paid to bsnl.

I complained to bbps. But the status is showing as still under consideration. Till date neither the amount was refunded back to my account nor it has been paid. How long i have to wait for the settlement?

Thanks with regards