Thai Airways — Booking ID: GOFLIMTD[protected] | Flights from DEL-KBV not operational. Was denied boarding on 8th April'22

Address:	THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED GROUND FLOOR,CADDIES COMMERCIAL TOWER, NOVOTEL-PULLMAN HOTEL COMPLEX, ASSET NO 2, HOSPITALITY DISTRI
Website:	www.goibibo.com/mysupport/Flight/?bookingId=GOFLIMTD64351649083553

I would like to start my note expressing my disappointment that we had to face yesterday 8th April'22 when we were denied boarding the flight TG-316 because the Flight from BKK--KBV was not operational.

I had paid in full non-refundable tickets of INR 1, 52, 374 on 4th April to a flight itenary that Goibibo.com is showing. Please find the link below that shows our reservation. Also, attaching the e-tickets issued by 'Thai Airways' for Myself, my husband and my 2 children (4 years old). The seats Have been confirmed on all the 4 flights!!

https://www.goibibo.com/mysupport/Flight/?bookingId=GOFLIMTD[protected]

The Ticket clearly states TG 2253 from BKK-- KBV on 9th April, 12:05 hrs and return TG2254 KBV--BKK on 17th April 14:05 Hrs

Needless to say that we were heart broken more so my two 4 year old children when we were escorted outside of the Airport for no fault of ours!!

When we tried contacting GoIbibo, we were told that the ticket is non-refundable so we cant get our money back and we need to contact Thai Airways. Thai Airways says speak to GoIbibo. They are passing the buck amongst each other and we are at loss. I will like to raise a complaint as for a regular service class people like us who were planning/saving for this trip, took holidays from office, paid for cab for to-fro from Airport, Made reservation in Hotels in Krabi basis our ticket reservation- 'We lost money everywhere just because our flights got confirmed which apparently is non-operational'.

Simply put, we were sold an item on their website that does not exist and was issued e-ticket. Basis our flight purchase, we made reservation Hotel in Krabi which is non refundable as well. So, we lost all the money on Flights+Hotel which we could not avail.

I would request Thai Airways to kindly look into the matter and refund our flights booking in FULL and possible compensation for hotel booking in Krabi.