Thai Airways — Luggage not delivered yet to my address

Address:	Mumbai City, Maharashtra
Website:	www.thaiairways.com

Passenger - JASKARAN SINGH RUPANA PNR -735JQW Flight Delhi to Bangkok -TG324 on 7th January 2016 Flight Bangkok to Hanoi - TG 560 on 8th January 2016 I flew from DELHI to HANOI on the 7th january . I was advised at the IGI T3 delhi that i have to check in luggage again at BKK as my next flight was not the same day i.e 7th Jan . when i landed at BKK, I went to THAI AIRWAYS counter and asked them to transfer my luggage to next flight TG 560 . They said my luggage has been transferred and issued me boarding pass for TG 560 . But when i reached Hanoi i found my luggage was not there on the belt . I lodged the complaint and got a PIR REPORT which clearly mentions " YOUR LUGGAGE WILL BE DELIVERED TO YOUR ADDRESS WITHOUT ANY CHARGES AS PER LOCAL CUSTOM REGULATIONS ' . But the airline has not yet sent the baggage to my address which is '6A DOAN KET, HAI DUONG, VIETNAM " . When i called they asked it was my fault that i left my luggage at BKK so they cant deliver to to my place and i have to collect it from airport which is 4-5 hours from my current address . The Thai Airways Hanoi office said I must call Thai airways Delhi and tell them my problem. what a stupid comment was that ? Is that what is Thai airways is about ? keep knocking different doors for help ? I have the letter saying LUGGAGE will be delivered to my place but still the STUPID RIDICULOUS Thai airways staff is not listening and talking so rude !! whats my fault ?? is it just i choosed thai airways to fly with ?? i want it sorted out, and maybe i will not suggest this airline ever to anyone . iF YOU GUYS ARE READING THIS, GET THE LUGGAGE TO MY HOUSE, NOWWWWWW !!! I have no clothes, my documents and other important things with me . I am stranded now . teach your staff some manners and also teach them little english so that they can understand what that letter says and they should follow rules and dont make the passengers suffer . PIR FILE REFERENCE - HANTG17183