| Address: | 500003 | | Website: | www.thaiairways.com |
We have placed request for nuts free hindu vegetarian food for my son who is 3yrs old, he has nuts allergy, we confirmed by calling thai airways before taking the flight and we were assured saying that the meal without nuts has been confirmed. However to our surprise both breakfast and dinner meal had nuts in it. I do have photo proof as well. Please see attached photo proofs.
Its disgusting to see that even after continuous follow ups, and confirmation this has been the attitude of the flight staff. And now they call us lucky because the child did not consume it as the mother had tasted and realised that the food had nuts, we had not carried enough food which would fill his stomach as we were not hoping for anything like this to happen with us, both the meals were served with cashews and nuts. When the breakfast was served, we complaint, imagine the level of negligence, the dinner served was again with nuts.
I would want people to spread the news, as the airways do not care about the people, they believe an apology could make everything right.
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