Thane Municipal Transport [TMT] Complaints & Reviews

Respected sir/madam,
Im a citzen of india staying in Navi mumbai.
Reason to wrote a mail is, On date 18th May 2023 at time 18.56 i was at majiwada signal. I saw the Bus stop on signal for Thane station Bus No MH04HY7136 respectively, the doors of bus is open. Me and my friend run for the bus then the driver closed the door when we reach at door. Then after we go to the driver door to request the driver for door opening. He say
"कंडक्टर ची इच्छा नहीये तुम्हाला आत घेण्याची" Means "CONDUCTOR DOES NOT WANT TO TAKE YOU INSIDE"
From next bus i reached at TMT thane station to register complaint against them
Then the man who seat inside the cabin i told him the incident then he says Bus is not for public who show hand and bus will stop.
I know we are not at bus stop, but i think the language use by driver is not proper. From drivers language its seems that conductor runs the TMT bus not muncipal corporation
Its request to please look into this matter
Thank you,
Yours faithfully
Er. Vikas.V.K.

Dear Sir/Madam,

I am writing to express my deep dissatisfaction and frustration with the recent incident that occurred during my journey on a Kisannagar TMT bus. I believe I have been subjected to dishonest practices by one of your bus conductors, leading to unjust consequences and an unnecessary fine.

On May 17, 2023, I, along with another individual, was travelling to Wagle Estate Road No. 22. The conductor at bus stop No. 3 intentionally issued only a single ticket, despite clearly stating that we required two separate tickets. We specifically handed over the fare for both tickets, which the conductor willingly accepted. Later on the bus came & due to rush we got no time to check the ticket. And we get in the bus.

Upon our arrival at our destination, Rd. No. 22, two ticket checkers (TC) approached us and demanded to see our tickets. We explained the situation to the TC, highlighting the misconduct of the conductor and the fact that we had paid for two tickets. However, to our utter disbelief, the TC disregarded our pleas and insisted that we pay a fine for travelling without a valid ticket. The name of one of the TCs is Yogesh. Also, both the TCs were too rude in their behavior and kept threatening us that they would file a police complaint against us. They tried to get our ID cards, and even after asking them 100 times where to complain, they answered, "It's not our business. Go and talk to the conductor tomorrow. Just pay the fine now.

We felt deeply aggrieved by this unjust treatment and the apparent lack of concern for our side of the story. It is disheartening to experience such dishonesty from your conductor, followed by the dismissive attitude of the TC towards our legitimate grievances. This incident has not only tarnished the reputation of your bus service but has also inconvenienced us both emotionally and financially. The surname of the conductor is Mr. Sawant. He is always at bus stop No. 3 at Thane station at morning duty around 9 am. Also, As I travel daily from the same bus stop I have seen many times this conductor always misbehaves with many of passengers.

Therefore, I kindly request that you thoroughly investigate this matter and take appropriate actions against the conductor involved, as well as provide us with a refund for the unjustly imposed fine. Additionally, I urge you to train your staff, especially conductors and TCs, to be more vigilant, honest, and responsive to passenger concerns.

I appreciate your immediate attention to this issue.

Yours sincerely,

Tanmay mane
Sayas Sonawane

16-05-23
Today at the Kolshet bus stop the bus did not come for like 30-40 minutes and as I am writing this complain the bus still hasn't came I joined the line at 1;18 Its 1:58 now...

I'm a daily commuter who takes the TMT bus, but this is the first time I've had such a bad experience with the bus driver and bus conductor on this route. It is about Bus No. 70 (Khidkali to Thane route) arriving at Padle Goan at 7.30 a.m., specifically, I had two bad experiences with the same bus driver and conductor who arrived at this time. I'm helpless right now because I don't know these people's names. We commuters use a variety of modes of transportation on a daily basis. The government provided this service to make the lives of commuters easier. However, I have discovered that some employees are oblivious to these issues and act as if it were their own vehicle.
First, on May 6, 2023, I catches this bus, and because I didn't have any exact 15 Rs, I gave him 20 bucks. The conductor then asked me to give him 5 Rs change, which I didn't have, so I gave him 10 Rs more. When he returned me the pending amount, he only gave me 5 Rs, so I was astonished, and he went to another person for ticketing. So I called him back and told him, "You have charged me more, " but the conductor was so stubborn that he refused to return the money, and he tried to fool me by saying, "I have already given you 10 Rs." I gave you 5 rupees again the second time since you were dozing and couldn't figure it out. Because I didn't have any 10 Rs, I was able to catch his lie. After much arguing, he finally gave me my money back. So, he told me that from now on, you won't be riding in my bus.
Second instance, on May 11, 2023, at 7.30 a.m., padle goan bus stop, bus no 70, I'm damn sure this is the same conductor and driver who saw me standing in the bus stop waiting for the bus, but that driver couldn't have the audacity to stop the bus at padle goan bus stop. He didn't bother stopping at the bus stop. We commuters use public transport on a daily basis in TMT and NMMT. These transport facilities are designed to assist commuters with their day-to-day travel, whether for work or otherwise. These vehicles are not intended for harassment. Because of this shamble, I arrived at work late today. We also work in service industries, but that doesn't mean we treat customers in this manner.

I would like you to take strict action against this conductor and driver who do not know how to treat commuters.

Tmt bus no 85 service is not regular so please make it regular

Due to the construction bus was not going towards to narpoli bus stop..but they charged narpoli bus stop fare..it's stop to devinagar only..now construction is over you have to retrieve it as soon as possible..bus should stop at narpoli stop..we a getting lots of problems for it.....

It's become most of day problems that buses are not following its time table.
Buses not ready to move on time instead it is standing ideal at stop but not move on time. Public standing half n hour in stop.

This become very serious issue, and public is facing this problem most of days.

We request you to pls take the seriously and run the bus every 15 minutes.

From Bhiwandi to Thane...
It's become most of day problems that buses are not following its time table.
Buses not ready to move on time instead it is standing ideal at stop but not move on time.

This become very serious issue, and public is facing this problem most of days.

Hope TMT will look into this.

Respected TMT,

I have taken bus from majiwada to Kasarvadavli ganv but conductor denied to drop at last stop and said the last stop is Kasarvadavli Highway,
But the last bus stop suppose to be Kasarvadavli ganv request to kindly sensitise the staff in night at 10.09pm bus is dropping the passengers at mid of the highway.

In ticket it’s clearly mentioned that last stop is Kasarvadavli ganv, im taking this bus regularly

Bus number : MH04EP0849

Bus no . MH04 KF-4044 was standing at the signal ( next to TMC Prabhat Samiti office) just before the main yashaswi nagar bus stop, only 45 seconds were left.
I saw doors opening for a passenger, so even i went ahead and knocked the rear door - conductor denied entry. So i went ahead and knocked front door then the driver also denied me entry and asked me to go to the bus stop.

Why such partiality? When just 5 seconds ago a person was given entry then why not after 5 seconds??

I took rickshaw & when ahead to thane station bus depo satis to make complaint against the driver & conductor. I explained them the entire situation, there they said, we cannot do anything you should board from busstop. I argued then why did they let another person board at signal?? For that they kept mumm...

This is not acceptable at all not expected of TMT.

I would like to draw your attention to the irregular bus service in our area. The buses never come on time and commuters experience a lot of inconveniences while waiting at the bus stop for hours.

I was on way to my office at Ice factory, Navpada when my scooty was hit by this TMT bus, no fault of mine. I had slowed down my scooty to cross the Hariniwas circle when this TMT bus hit me from behind. I was about to fall under the bus wheels if not balanced. Your driver very rudely called me 'Moushi' chala na pudhe. I thought he will get down to speak but speeded his bus away. This happened at Thane Hariniwas circle at around 10.50 AM, TMT bus number is MH 04 EP 4730. Bus going towards thane station. Please take necessary actions immediately or I will file a case against TMT.
Please call me on [protected]/ [protected].

I regularly travel to Anand nagar in morning but gets late due to less number of buses there in morning.
Afternoon time no one travels but there are so many buses but at morning when we need more amount of buses there are less number of buses send.
Kindly look after this.
Thank you!

More than 50 people were standing in the line for more than 45 mins and the conserned person who was standing there didn't gave any kind of proper reply just saying that there is traffic in the road and many non AC buses were coming at the same time... There is a kind request to look after these kind of issues or else start giving some private bus services

The conductor & driver asks passengers to get down at majhiwada, chevknaka as last stop instead of mulund station. they say their duty hours are over. what about the passengers? they do it at night most. i am a single lady travelling & they said majhiwada is the ladt stop. how can they decide?...

There are very less buses for Thane Railway Station to Majiwada gaon route. Due to this frequency of buses are less. There is heavy rush in buses during peak.

Request to increase buses on this route.

Almost in all TMT buses plying within Thane City limits the Drivers & conductors do not open the front doors for the Senior Citizens to board / enter the bus at all stops except the starting point & force them to go behind to enter from the main door. As the buses are jam packed the Senior Citizens cannot enter or force themselves inside the bus. This causes great inconvenience to the Senior citizens to board the buses other than the starting point.
There is valid rule in this regards but the drivers & conductors do not obey / follow the same.
Request kindly instruct all drivers & conductors to strictly follow this rule else implement disciplinary action against those who violate the same.
Also kindly put in measures to monitor whether this rule is being implemented by all drivers & conductors at all stops except the stating point of the TMT buses.

The TMT AC bus conductors refuse to give 50% discount in the fares to Senior Citizens & Divyang persons having valid TMT Senior Citizen ID Card, while travelling in newly inducted AC buses for local routes within Thane City limits, citing that they have been given such instructions by the TMT authorities, without any information in this regard being displayed any where nor any kind of communication in this effect to the subject passengers.

On the TMT valid ID Card 50% discount in the bus ticket fare is mentioned. It does not say anything that the discount is applicable to non AC buses only.

Also If the rates of bus fares are compared with BEST AC buses the TMT AC buses rates are as it is double. In BEST AC bus for first 4 kms the bus fare is Rs 6 for all passengers.

View above you are requested to kindly continue the 50% discount for Senior Citizens & Divyang persons with valid TMT ID Card in AC buses plying in Thane city limits with immediate effect.

Waiting for the 8.20 am bus at Kasarvadavli gaon, bus is at front o[censored]s but driver is not moving the bus from the bus stop. Facing this issue everyday

Dera sir/madam,
I am travelling from Ramanagar wagle estate to kopri Thane East, but bus no.111 is always comes late & that's why I miss my office bus everyday .
Not only me but all the passangers are facing this issue, bus is not on time, it is there in the depot, it goes to depot at 10:00 am but it returns at 10:40 am daily, ..it's should return at 10:15 or 10:30 atleast...we are waiting here more than half an hour. Please help us