Thane Municipal Transport [TMT] Complaints & Reviews

I had taken the tmtu bus - 78/3, c725, mh04 ep776, anand ngr to bharat gear today 12/12/2018 morning 10:40am from parsik nagar for mumbra railway station, i was dropped before the mumbra flyover and not at mumbra railway station. Few das back also the conductor asked the driver to take the flyover to avoid traffic underbridge at station. Is the mumbra railway station bus stop before the flyover or outside the railway station underbridge. If that is so then the passengers are dropped before bridge to avoid traffic and made to walk to station. Please look into the matter.

Hi,
Im sanjay yesale. This text is submitted because i face problem via traveling through tmt bus. Date 10th dec 2018, time14.40.27 bus=anandnagar#[protected]/c608/mh 04 ep 848.
The problem i faced was, i get in the bus at gookulnagar and i get out of bus at kapurbawadi. Is that make any sense he gave me ticket from civil bus stop to manpada.
Kindly check & adjust the charges. Thank you.

I have been at thane 2-3 times a week.
However 111 bus is never on time.
5-10 min. Late is understandable, but sometimes bus is 20 min. Late.
How can we rely on bus service.
12:20pm bus is yet to be arrived and now it's 12:32pm.
Now it has became a daily scenario.
Everyone i ask the authority at bus stop, they say bus will be here in 5 minutes.
Please reply and take action.

I'm lodging an fir police complaint against and an rti for your ridiculous bus services for not stopping the bus when standing at the wagle estate midc bus stop at 7:30 pm on friday 09/11/2018. I'm totally upset with your hopeless and selfish services offered by your organisation. This message is for the cmd of your organisation and you will have bear the consequences. Amol ramu jadhav.

Dear sor/mam,
I am resident of bhoomi acres. I am really thankful for providing valuable bus service at bhoomi acres circle towards thane station. However, we find frequency of these buses should be increased; at least in morning and evening time. We have most of the people travelling to thane station and it would be really helpful if we get buses plying for half hour. Right now it's really difficult to wait for one hour for the buses.

Hoping for your co-operation.
Thanks,
Rahul
(Bhoomi acres phase 2)

My self and my wife travelled to thane from borivali. We boarded in ac bus 65 numbered as mh 04 ep 504 started from borivali station at 9:45 pm.
My hands were full of luggage and my wife is 8th month pregnant lady and getting down from auto which was park ahead of bus and bus driver continuously ponk horn and cheap fellows of this bus driver and conductor asked me to catch another bus.
I have argued them 30 sec is getting delayed for both of you and wife boarded in the bus.
Driver started bus in very rash and my wife was not catch the seat because front seats are full and we are about to locate the seating, driver does not have basic sense at least for pregnant lady passenger. We really feel very bad about this behaviour of driver.
Through out all the journey bus driver was in a hurry mode and not following the trafic signals. It seems like he was in so hurry to end up his shift.

With this approach of govt servants, public will lose the confidence safe travel in buses as well..

I know there will not be any action taken for this because you are working under govt sector and taking salary and not for owning the accountability and responsibility. If you are not considering this as a request, there is no point of running this complaint boxes in portal.

Finally, worst tmc service and pathetic behaviour of few drivers and conductors..

Bus 112 from thane railway station to lodha paradise does not come on the time specified on the bus schedule... Rather due to low number of passangers they come once for every two scheduled bus stops. This is highly inconvenient as some people have to stand as long as 45 minutes just to catch a bus!. The excuse from the conductor is that they are given the timings from another authority. This is merely a response they have memorized and the fact that coming late is just a habit at this point

These are the images of the bus taking a rest right after the very first trip of the evening. The timings at which the pictures have been clicked are shown in the images. This is the time when passengers would be traveling from runwal nagar and also the passengers waiting foe this bus at thane satis. Constant rests after each and every trip leads to late coming and unnecessary redirection of the bus from thane satis to another destination. So the reason that the payment of driver and conductor cannot be afforded is not acceptable because the driver and conductor are seen to be having dinner at a restaurant during the peak hours.

I took tmt 95 number bus @1.05pm from kolshet, conductor no. (89166 photo enclosed) gave me ticket (Photo enclosed) at 1.15pm. I handed him over rs.55/- for rs.15/- ticket for thane stn.
So he told me that he will give me the balance amount afterwards. After 15 minutes when i asked him to return 40 rupees, so he told me that i have already given 40 rupees to you but actually he did not. After requesting and asking for again and again for the balance amount he straight away refused to return my 40 rupees. It is requested that please take necessary action on above matter.

Here i am sharing the images of bus taking rest right after the very first trip of the evening even at the peak hour. The image also shows the time at which the photos have been clicked. This unnecessary rest is the main reason of late coming of the bis at thana station which also leads to redirecting the bus to another destination. It would be the best if the buses are kept running especially in th evening time after a tiring day and also for the safety purpose.

This is a continuation to my above complaint. It is to bring one more thing to your notice that there are at least 10 passengers when it isn't a peak hour and during the peak hours there are more than 15 passengers. So the reason that the payment of the driver and conductor can not be afforded is just not acceptable. I suugest you to keep the trips of both the buses at least twice in one hour so it will be efficient enough for the bus officials and the passengers as well. I hope a quick solution of this problem.

Bus numbers 28 and 29 are being closed down due to irrelevant reasons said by the officials seated in the thane satis. The main reason is late arrivals and redirection of those buses. But the officials say that the payment could not be afforded which is false. Kindly pay attention to this. After every trip the drivers and the conductors need a rest even at the peak hours. Due to this the bus is never on time and they get the least passengers. Pay attention to this and do not close down the buses as they are truly very convenient for passengers like us.

Dear sir i am writing this as a passengers who is very fond of buses of tmt. We rely a lot on tmt for our daily commute . We love our tmt & we genuinely want tmt to be very good. Please do not test patience of sincere passengers like us. Kindly take some actions..

Mh 04 EP 0855 route no 98 itbwas mini bus. Bus departed around 9.30pm from thane satis bridge. I was standing right behind driver seat. I observe the driver for almost 35 minutes.bus was not very crowded only few passengers were standing. But right from start driver was driving the bus very very slow. Even on the empty roads bus driver never shifted to third gear(except only once ) and speed never crossed 20-25..this is damaging the engines as well and will yield a lower mileage . Despite of traffic bus took 40 mins to reach dhokali. As I could observe bus's gear box was also working fine..he was just making sure that he will take maximum possible time to reach kolshet . May be to avoid another route to some where else. People stand in queue for very long time waiting for bus. Eventually when bus arrives, people have to stand in bus for longer periods due to purposeful slow driving.

I traveled via TMT bus no. MH04-EP-464 (AC-65) from Patlipada- Borivali station on 9th October at 11.50 AM . I paid conducter 525 for which he was suppose to pay me 450. He would pay me the amount later in the journey as he wasnt having the change at that particular moment. However at the end of journey i forgot to collect the change & the conduter missed reminding me as well.I have the ticket details as well. Please gel me to get my amount...

The thane to borivali ac-65 bus drivers do not stop the buses at bus stops. I have faced this problem many a times at rmall bus stop in thane, mainly around 10am. I wait at the bus stop and even wave my hand to stop the bus, but still the bus driver doesn't stop the bus even when the bus is not crowded. Please look into this issue as it is causing a lot of inconvenience.
Thank you

It's being long i am traveling by tmt ac bus between thane to bkc.. Since the beginning of the service, have noticed the bus staff very calm and supportive. At least i never noticed any bad behavior by the staff barring a couple of instances which were not worth reporting.
It was only on saturday 6th oct evening 5:30 pm bus (Bus number mentioned inside was mh04ep507) which forced me to look for the complaint portal and share my observation.
After the bus crossed viviana mall i noticed the driver was continuously honking and was driving very rash, cutting lanes, talking left and right turns from wrong lane's.. Was over speeding from wrong side on narrow roads..
Other vehicles were honking and staring with anger towards the bus but the driver was completely ignorant..
This must be the first time i deboarded the bus without saying thank you to the staff..

To whomsoever it may concern,

I'm a resident of yeoor, thane hereby would like to draw your attention towards the service currently provided by your tmt satff. Recently we are getting buses from anand nagar depot, where the buses are moving on irregular as per timetable. We've to wait for buses for 1hr to 1.5hr. If we go and ask controller about this we only get the answer — "bus band padli ahe" or "atach bus sodli tumch laksh nasel" or "driver conductor nahi ahet" or "traffic ahe khup". I do agree that sometimes their reasons are valid but if all the time you'll get the same reason you'll definitely get frustated. Even on tuesday on 2nd october gandhi jayanti in after people were waiting from around 12.15 pm and bus came aroun 1.45 pm. Same day same incident happened on evening where i was standing from around 5.15 pm waiting for 5.30 pm bus but when it was around 5.40 pm i asked controller for this he answered me that the bus is puncture. I said ok but arrange for an alternate or at least arrange 5.55 pm bus on time. He answered me that the driver and conductor are not here to report so you have to wait. I was waiting for around 6.10 pm the pair of driver-conductor finally arrived on 6.10 pm and the bus was departured on 6.10.
But after 5 minutes they departured another bus which was for 6.15 pm. You tell what is the use of this??
People were waiting from 5.15 pm and tmt staff is not even concern about the passengers. This is just one incident i've described. I've a very bad experience with the anand nagar staff not only for irregular time of buses but also for their rude behavior. The argue with passenger for no reasons.
Hereby i request your committee to handover the buses to wagle depot for further journey.

Thanks and regards,

A responsible citizen.

Tmt bus number mh 20 d 9252, at 11.00 am i sat in bus from kasarvadavli bus stop, i took a ticket for hatkesh bus stop which costed me 25 rs.
I gave a 100 rs. Note to bus cleaner which he took at first and then said he will return me 75 rs. Change afterwards (No reason was given)
I took it normal as he might not have change, its normal
But when it came kashi-gaon bus stop, i went to him to get the change as i decided to leave bus at kashimira
He started yelling he gave me change which was not really given, and after that he concluded he didn't gave, than his new drama created, he don't have 15 rs in change, he just gave me 20 rs x 3 notes and told thats it.
I argued with him but he was not even answering and laughing alegedly
I was charged 15 rs. Over the rate of ticket i. E. 40 rs
I wonder what amount he might be thugging from passengers such like that in a day

Dear sir
Mai mahesh hu sir mai shiv shankar chal, sarmic socoity, bhaskar nagar kalwa (E)
Se hu sir mai hindi me likha rah hu
Sir watar ka bill kisi ke pash nahi hai jiske pash hai o bill nahi bharta hai aur sir
Sabke ghar par jhagad hota rahta hai jo bill nahi bharta hai o jhagad kart hai
Sir eske liye app ko ashan len hoga, aur bill cheka karna padeg

Mai mahesh

Bus controller are not performing their duties and getting paid for seating and doing mismanagement.
They do not even stand up and check where is high rush during pick hours for adjustment of bus services.
Today they do not allocated any buses to brahmand route between pick hours l. E between 7.10 pm to 7.45pm. On other hand they have allocated 8 buses to pawar nagar route in the mentioned time frame even though there was no rush.
Mr. Avhad and mr. Ganesh sathe had no clue on gap of timing when we asked for the same. On top of it when we complaint mr. Avhad has responded very rudely.

Brahmand-62 no. Bus route is one of the top earning route but still no extra services are been added.
Seems to be tmt waiting for request from public and corporates.

We request tmt to maintain minimum 10 minutes frequency during pick hours and transfer inefficient and rude controllers who don't want to serve their customers.

Gap in bus allocation during evening pick hours is happenned in many occasions in last 6 months. Pls check your records.
If no action taken we will be forced to escalate the matter.

Goverment is motivating us to use public transport however wrong attitude of tmt employees is one of the reason for tmt losses.