Thane Municipal Transport [TMT] Complaints & Reviews

I'm a college student with TMT buses as my sole source of transport to reach thane station. For a long time now the buses are getting delayed resulting in overcrowding of buses. This has been a major inconvenience for me as I'm subsequently getting late for my lectures. In addition to this, the buses are not on time even while returning from thane station.
This puts a question on credibility of TMT and it's management. The problem...

I was travelling a short distance from rmall to majiwada and asked for ticket twice but the conductor asked for change which I checked and told her I didn't have. she said she didn't have any either and just refused to issue a ticket. My stop was already here so I had to get off without a ticket and there officers caught me with a fine of ₹210
The conductor clearly had change (she got some in front of me) all she had to do was give me ₹6. Get better conductors

मी तक्रारदार संजय गोविंद सकपाळ मी बस नंबर MH04EP0855 सदर बस मधून मी लोढा ते गोकुळ नगर प्रवास केला...

The Parsik Shiv Mandir bus stop is in a very bad state. The roof of the bus stop is completely broken. There has been no maintenance activity done for this bus stop for the past 20+ years. Please refer the photo attached for better understanding....

We daily check that, in the evening after 5.45 p.m., there is no Kolshet to Thane station bus, and if any electrical bus goes down in Kolshet Goan Depot, they take rest for more than half an hour. It's a daily problem. After 6 p.m its to crowd in bus stop...who is responsible?We know that there is traffic in Majiwada and Kapurbawdi in the evening, but if they already have a bus in Kolshet depo., why do they take more than a half-hour break? Yesterday, I was in Kolshet Gaon, where the bus stopped at 5.50 p.m., and after 6.15 p.m., the electrical bus came in depo, and they sent the normal bus, which means the non-AC bus was already in depo before 5.45 p.m., but they did not release the bus before 6.20 p.m.

At mira road station since 9:15 now it is 9:45. No buses are there for thane or Mulund, why such an big gap for buses what should we do for daily travelling.

Never get Manorama nagar bus on time. Standing on the bus stop from last 40mim daily timing of the bus is 5:20am in the morning.

After asking on the enquiry counter about the bus delay they have started shouting and the behaviour was very rude.

Don't know what is the issue of the Manorama nagar thane bus never ever get the bus on time and no one is here to help us.

On date 26/06/2024, at patlipada stop bus driver did not stop bus on designated stop when a lady came in front of bus then only he stopped.
In a-polite tone asked driver when we are coming on middle of road then at-least you should stop BUS. He was giving reason and justification.
But suddenly the conductor started shouting and yelling bad words, seems if he could have get chance he might have hit the passenger.
When...

Thane mulund buses are very less and are never on time, they are very infrequent Even for 30 mins journey we literally have to waste 90-120 mins . Services are very very bad.

It has been 1 hour 30 mins that I have waited at the borivali station for the bus to Thane, numbered 65 . It is highly unacceptable that there isn't any bus for 90mins straight. I opted this route from Santacruz considering that myself being a senior citizen, it's convenient but also realised that it's way too dicey and one CANNOT depend on it or the TMC Bus service.
Please look into the matter!

Misbehaving with ladies and taking fine, their was clearly conductors mistake that he didn't give ticket and he blamed us that it's your mistake, and took a fine of 420 rs this is very wrong .why we would not buy 35rs ticket and give 3times fine🙂shame on tmt rules and regulations.its too rush in bus..that why conductor has coming from left-hand side we are setting right side ..we pay the fine (TC) Has clear told that go to thane Mahanagar palika and register uss complaint

Hello

A sincere request from a daily commuters from borivali to thane..pls change the route of the bus no. 60 and 65. We do not understand why the bus pass through Kashimira when there are several buses available to Mira road commuters. When the bus service is for thane residents then why Mira road people should travel in the said buses...There is lot of traffic on the Kashimira road specially in the evening which is a waste...

The buses are not send on time on the
Kisan nagar(Neptune it park ) bus stop .

The buses are 40-45 mins late during the day time.
Causing a lot of inconvenience

Dear sir, greetings, i am chanda panjwani, mob : [protected], aged 61, residing at brahmand. g b road, thane west, I frequently travel by mira road / borivali bus ac from thane west bus depot and get down at patlipada stop in the evening... On 22.05.2024 2 men occupied second last row of ladies seat, on borivali bound train at 7.30 pm, when told them to vacate they refused saying, likha kidhar hai ke ye ladies ke liye seat hai. After nearly 20 mins when the conductor came to give us tkts we complained to him, he also told the guys to vacate seats, but they kept arguing with him and even he could not do anything... conductor was a weak human being who instead of solving the problem was telling us to go and file a police complaint in front of those 2 men and everyone else ...Till we reached patlipada, full argument was going on with the 2 men who were sitting on our seats and ofcoarse the conductor. First time i saw a man conductor who was so weak that he could not handle the situation and men passengers over powered him ... I told the conductor that he has the power and rights to make the men get up at any cost... ...Or stop the bus till issue is resolved, but woh toh kuch kar hee nahi paaya ...Aaj 2 men kal 10 men will occupy ladies ka seats ...What do we ladies do then, fight everyday for our rights ... To avoid this trouble again and again, pls seats ke back side par, for ladies only clearly likha hona chahiye ...Aur individual seat ke upar bhi likha ho, ye tamasha kal hua, kal phir na ho, isliye marking karna zaroori hai . I hope action will be taken against conductor and also he should be advised to handle situation in correct manner. ..Hoping and praying i do not have to make complaint again tomorrow.

On dated 21/05/2024, MH 04 LQ 8286, bus driver don't stop bus at Cadbury bus stop, further we ask questions why bus didn't stop at bus stop they used bad words while Talking with us and bus didn't stop at Cadbury juntion bus stop. I also Attach my journey details as follow

Dear Sir/Madam,

I had boarded TMT Bus No. 65AC (Vehicle Reg. No. MH04 LQ3851) from Thane East Railway Station at around 9:30 AM today morning i.e. 09.05.2024. I requested conductor to give me ticket near SAI PALACE which is located at Mira Road East but he gave me Sai Nagar ticket. I told him immediately this is wrong one and then he issued me other ticket and started shouting at me that I made him loss. He took 50 rupees and didn't return 5 immediately.

When I checked ticket it was for Dahisar Toll stop then I called him and informed that he has again issued me wrong ticket. Then I checked in M-indicator App that the nearest stop was Kashigaon, for which he didn't issue me new ticket and started arguing with me. He was asking me multiple times where I want to drop then I told him I will stop at Western Hotel/ Laxmi Baug for which he did not issue any ticket and after continuous argument he returned additional 5 rupees. So i was travelling with ticket of Dahisar toll for which he took 40 rupees. While leaving at Kashigaon he STOPPED me and again took 10 rupees from me and issued ticket from Western Hotel till Dahisar toll (snap attached)

Today's incident actually felt me very UNSAFE in TMT Buses. So i request to kindly take up same internally and the conductor should be punished for such pathetic behaviour inside the running bus.

I have attached screenshot of bus tickets, photo of the conductor and Bus.

I hope TMT team will act on same immediately or else I would be forced to move on to Social Media Platform like INSTAGRAM, X (TWITTER), FACEBOOK and will tag all higher officials including CM and PM as this is related to SAFETY of passengers/ COMMON MAN and same cannot be COMPROMISED

Regards,

Prathamesh Shetty

I'm a resident in Thane Shivai Nagar, my office time is 10 to 7 pm . Earlier Bus no 110 used to come at 9.10 which is appropriate for commutators to be at work on time. But now the Bus comes after 9.30am or it doesn't come at all. Please look into this matter ASAP.

To issue an Identity Card a residence proof is required. TMT surprisingly does not accept voter ID card as a proof and demands Ration card for proof. Most of citizens are not eligible for ration supplies and hence don't have Ration Cards.
Is it not a harrasment to senior citizens and and adamant way to refuse the facility.
This complaint has even been submitted to The Collectors office. But as usual everyone is sleeping on it...

Bus driver, driving bus MH 04HY7631 was driving bus very rash, applying repeated strong brakes around 8.20 pm near nitin company.
He was scolded by CHALO BUS services at nitin signal and other vehicles. Still he continued to drive same. On asking him about rash driving, he replied arrogantly and told to complaints at whichever authority .
He did not tell his name and batch number.
Around 10 passengers were standing at that time in free passage in the bus who could have suffered dangerous fall.
I expect a adequate action against the driver.
Regards,
Dr Dipesh
[protected]

Very very poor ac cooling in electric bus running between thane station to borivali east.
Bus no MH04 LQ 8277.
Travel date - 29th april 2024, 9.44 am
From - dongripada ghodbunder road
To borivali east

Even after complaining about ac driver and conductor did not cooperated and increased cooling in the bus
It was very suffocating in 1 hour journey since the bus windows are closed.