Thane Municipal Transport [TMT] Complaints & Reviews

From MIDC to VARTAK NAGAR
Dear sir,

Please check below.,

1. FREQUENCY OF BUS
I daily travel to vartak nagar from MIDC, since there is lack of mulund bus frequency so facing issue of too much rush and delay for other works.

2.NEGLIGENCE
Sometimes Bus driver won't stop bus at bus stop even though there is no rush or enough place for standing.

We have in borivali bounding bus from thane. We have to left in kashimira bus stops but bus driver taken bus above the flyover. After many request they denied. Attaching my ticket and bus video . Also they doing nusens also. /

I would like to lodge a complaint agains the bus driver & conductor of TMT AC bus no 65 (MH 04 LQ 8723).
They didn’t stopped at Kashimira. One senior citizen wanted to get down at the stop but they took the flyover. He was raising concerns about it & driver started arguing with him (unacceptable behaviour).
There was a female passenger whose husband went to buy something and returned after 10-12 minutes, till that time bus didnt moved. As such it wasn’t conductor’s mistake but he could have acted in public’s benefit and should have asked passengers to leave the bus and come in the next bus.

Duringe my journey
I need urgent charging my phone but in this bus have no charging point on that time
How was services delivery from your side

MH 04LQ 5882
Ticket no. 9113 (ending four digits of ticket)

Tattvadyan Vidyapeeth pe bus rukaya nai or wagbil se pakadne to try kiya to bus rukaya nai... 2nd time huva he bus driver vidyapeeth ko rukate nai he. Jyada bolte he to bolte he complain kardo...

ड्रायव्हरने माझ्या अंगावर गाडी घालण्याचा प्रयत्न केला.

I was traveling from Thane station to Vrindavan society on 11/04/2024 at 11.30 pm.

Please find the attached copy of ticket with this complaint.

We have been regularly travelling from Mira Road station to Thane court naka daily by Bus No. 58. From 1st April 2024 the old big AC buses are replaced by the new electric buses.

However, we are shocked that the new electric buses are NON-AC and this has caused us a lot of inconvenience. As you are aware, the weather is very hot and humid and summer too has begun. It has been very inconvenient for us to travel daily as well as the new electric busses are small and gets overcrowded.

As a special request from all passengers, we humbly request you to kindly re-start the AC buses at 7.30am and 8am which has a full capacity.

Thanking you
Sincerely yours
Daily Regular Passengers (Mira Road Station)

I am a regular commuter on bus no. 62 and I am writing to address a pressing issue regarding the bus frequency during the afternoon hours. The limited number of buses operating during this time is causing significant inconvenience to many passengers, including myself.
I have observed that while the buses are seen heading towards the Brahmand depot, they do not return promptly, often leaving passengers waiting for almost half an hour. This situation is particularly challenging during the current summer season when standing at the bus stop becomes extremely uncomfortable due to the heat.
Considering the discomfort and inconvenience faced by numerous passengers, I strongly urge you to increase the bus frequency on route no. 62, especially during peak hours in the afternoon. By enhancing the frequency of buses on this route, you will not only improve the commuting experience for passengers but also ensure timely and efficient public transportation services.

Kindly attention on this issue of the bus timings of TMT especially 48 Nos. Panchaganga bus (I travel daily by this bus). I reached at bus stand at 8.47AM but still there was no bus present even the bus time is 8.50AM, I asked to the controller though he dosen't have manners to talk to the passengers (Everywhere passengers face same issues from controllers i.e they not answer properly tgat causes confusions between passengers) who struggles to come for bus to reach before a minutes before to catch a bus.

Dear Sir/Madam,

I want your Attention towards Leniency and misbehiour by Conductor. I am travelling in 60 AC No bus from Kashimira. When I entered in Kashimira, There was crowd in bus and Conductor was Issuing tovket very slow. I also asked ticket but he did not give attention. Later on, I was shouting for tticket.Meanwhile, Ticket Checker Entered. He observed and given instruction to him to Issue Ticket. Then, He issied ticket to me.

Passengers were also observing. Conductor was rude in behaviour .He was using abusing word.

Kindly look at this matter. I am branch head in SBI Life Dombivali East.

Later

I am Vaishali Vicky Deokar, working in KVS in thane Airforce station kolshet thane West as a Maths Teacher. My college reporting time is 6.45 am. I have to travel from thane station to kolshet gaon to reach my working place on time. There is no bus available after 5.46 am to 6.26 am.
It is humble request to you please provide one more bus between this time gap(6.00 am)
Thank you

The frequency of these buses are very low, we have been waiting since 1 hour and still there is no sign of bus. Hardly one bus comes within one hour time period. This even happens for the thane station bus in happy valley side
Please do the needful and help us

I am writing to complain about an incident that occurred on March 17, 2024, on TMT bus number MH-04-KF-4042.

I am a senior citizen and I have a valid identity card issued by the Thane Municipal Corporation Transport Services (TMT) with the number 20536. As per the TMT's policy, senior citizens are entitled to free bus travel from 13th March, 2024.

On March 17, 2024, I boarded the aforementioned bus (52 Thane...

1st time i am travelling in TMT bus service, and i dont have sufficient money for taking ticket. Then i am asking for conductor online payment, conductor madam said, in TMT bus services nit accepting online payment for tickets.!!!

I have started travelling by bus recently and some of my observations are
1. The staff including driver, conductor are rude
2. Especially when they speak to women language is rude and poor attitude
3. Attitude towards differently able is horrible. Very insensitive. I was travelling with 2 differently able individuals one cannot talk was using an app to buy ticket the conductor was rude and was not accepting that app and also when the stop came the body language and manner in which he spoke to the passenger was disheartening

4. They need training on behavioural and communication skills, empathy is very much needed
As a service provider tmt needs to enhance use of technology as well as facilities to handle different types of passengers aa well as requirements.
The ac vents are too high and out of reach though ac bus the red buses are too hot
In general except for low fares it is not worth travelling by bus

Lost my wallet. It was silver colour mettal wallet. It has all my important documents. It included driving licence, debit cards and around 2000 rs cash....

I had boarded bus no 6 wagle agar around 9:40 pm on 10th of march 2024, from thane west railway station. I paid 10rs and asked for M.I.DC. bus stop ticket. The conductor gave the ticket for kamgar hospital. I assumed that it might be the next stop. The bus nowhere came near the MIDC bus stop and I had to get down at the last stop. I really don't get why the conductors can't inform us that it won't stop at a certain bus stop....

I was seating in the first seat of electric bus number 53 from patillypafa @10.10 approx Driver 39658 is cobductors number had to put immediate break because of which I fell down so badly that I got cut of me leg just below my knees mt pants tore n fingur gas blood clot n headache as it was sudden. These seats are not recommended to senior citizens or any one no safety or else seat belts has to compulsory.
Please take appropriate action . No apologies from driver or conductor.

Dear Sir,

Good morning,

I am Mrs. Sharvari. I am currently traveling on TMT BUS No. MH 04 HY 1845 from Thane to Bramhand.

Upon boarding the bus at GokulNagar Stop, I noticed that the back door was not being opened by the driver. Consequently, both I and another passenger attempted to use the front door. However, the driver responded with extremely abusive language, which I find inappropriate to recount here.

The use of such abusive and harsh language, especially directed towards women in the presence of other passengers, is deeply unsettling.

I kindly request that appropriate action be taken against the driver, whose name is Shedge.

Thank you for your attention to this matter.

Sincerely,
Mrs. Sharvari

On 26th February 2024 at 9:10 TMT BUS NO.148 from vashi to parsik nagar was not stooped on Ghansoli Station i showed a hand to the bus but they didnt stop the both conductor and driver saw me waveing hands. The lights in the bus is switched off even the Route display board is turned off. After some time i catched the same bus on kalwa naka towards parsik nagar and asked conductor but he didn’t reply me. This happens after old conductor retired. The bus has cctv camera please check the footage the lights were turned off. I have bus ticket from kalwa naka. The bus no is MH04-EP-846. I am attaching bus ticket for reference.This happens on daily basis now.