The Chennai Silks Complaints & Reviews

I have purchased totally 8 sarees in velachery branch for which i have been billed but received only 7 sarees in package which i found one of the billed item missing for around 395 rs. Do necessary help to get me back same product or requesting for refund to my chennai silks customer card. Attached bill number for reference.

I purchased allensolly . Wanhussin shirts with total cost of Rs 6287 ... after billing ... i got one gift with that bill and gift ref no 4 but in delivery counter I didn't get anything ... I response from your staff when I asked about that so kindly take step

Today we had a very bad experience in your Cross cut road branch where in the delivery person deliberately made us wait for 10 minutes simply saying our bags are not recd. Our purchase of 4 chudidars, 3 sarees &, 5 Dhoties costing about Rs.6500/- were packed in 3l bags. We requested him to give 3 more bags since it has to be given to 6 families for a ceremony, he behaved rudly and we complained about it to customer care person and he was much worser We were ill-treated merely for 3 bags and came out heavy heartedly.

Today we had a very bad experience in your Cross cut road branch where in the delivery person deliberately made us wait for 10 minutes simply saying our bags are not recd. Our purchase of 4 chudidars, 3 sarees &, 5 Dhoties costing about Rs.6500/- These were packed in 3l bags. We requested him to give 3 more bags since it has to be given to 6 families for a ceremony, he behaved rudly and we complained about it to customer care person and he was much worser We were ill-treated merely for 3 bags by your staff and we came out heavy heartedly from your shop.

I had purchased 2 saries and kids dress on 12/12/2020 at The Chennai Silks, Chromepet.
My total purchase was for the Rs 4235 and it was paid around 7.08pm at the delivery section I went and started to get the delivery around 7.15 pm where I had 4 separate bills for which they have separated the bill 157 into 2 parcels and 1 parcel which containing a saree of Rs 1995 and kids dress of Rs 450 went missing along with the parcel. I spoke with the floor manager/ supervisor Mr. Ravi kumar(near ground floor delivery counter), so he told me the product is missing so go get a new product or will refund the money. When I insisted to get the same he responded this what I can do. Also I gave my contact number and asked to contact me if the got my package. Till now I haven't heard from him. I again went to get the similar saree for my mom where she was not satisfied got the refund amount on the kids dress and came out of the shop broken hearted. We didn't even got any jute bag on the purchase. We really felt hopeless in that situation. This is not a proper way to deal a customer. I wasted my time and energy on this shop... Worst experience ever. I will never visit this shop ever again and will not recommend to any of my friends.

Sir/ madam;
we already said to change the phone number in customer card.
we gave the phone number also.but still now it doesnt be changed.it given before one month.on that also there is no response.kindly change the number sir. in that card { [protected]} for this number you have to change this no : [protected].kindly change this no .

I bought a silk saree of worth rs 12500 for my sis but she rejected the saree as it was plain she is asking for more grand to wear for fuction

At madurai they are refusing we are also in business and i don't want to waste time, but this situation is un avoidable so only asking as a request to give permission to change
I am at sivagangai out skirts and have to travel 2 hours to reach your destination
Since it more help ful to me iam asking

If you people stubbornly not permiting me to change then how we will further shop with you hope you know customer satisfaction is important to business

Consider this to be a special case and help me

Today 19/10/2020 we went to tirupur Chennai silks to buy dress for my 5 years son. Sales man who's is showing dress for boys which is 2000 RS . That is court type dress. The sales man who's is working in that section not giving respect to us. He didn't show dresses properly to us. He is angry when we ask them to show other dresses .

In villupuram branch I bought dress but in that pack some one dress where came I informed to the manager still I didn't get refund or replacement

Regarding about staff named as murugan.
He is in 5 th floor sales man.
He behaved in very bad manner rudely.
I see the dress hanging in show case as displayed well. Rather than that I was inspired by another dress which was kept aside the table below in an cartoon box which is unopened .so I take off and see that .which I like it most to purchase on that time he came there and take off the tops and told this is not for sale o can't give you ..you see something in display.
The way he was spoken and his behaviourness was hurted me alot .
Am a pregnant woman he was talking rudely.how could I accept this .
Kindly ask hime to behave properly in a good manner without hurting others .
I came with tears from your shop . Since I am taking dress nearly 25 yrs from my baby hood . Take the action kindly this is my request.

I have bought mugoortham and reception along with that one 2 sarees.in tirupur chennai silks manager's were behaving very poor. I have taken one damaged saree without my notice. I came to exchange at tirupur chennai silks. They were said you wored and damaged yourself.. Very worst statement communication they are giving.. Before marriage no one wear for marriage saree. They didn't take for exchange. I came outside and talking to customer care to raising my issue. Not even giving proper response and they were discussing about inside. Giving statement for us... No... I am suggesting don't take any cloths in chennai silks at any branch.. Customer relationship is very worst. Platform shop 1000 times better.

I purchased Ice Cream in Chennai silks, Tiruvallur for which bill was 35Rs and the MRP on product was mentioned as 30RS. I demanded an explanation but no one was able provide justification for the same. Kindly take appropriate action on the same.

Also in the bill they are not entering appropriate item name simply they mention different names.

No one ready to clarify the issue as they tell Manager is on another location and cannot meet them today.

I had misfortune of having to exchange a plain white shirt of 42 size to 40 size and before even leaving the premises i intimated the section i bought the shirt (Kkv mens white shirt in 4th floor). I was made to wait from 1.20 till 1.50, nobody had even taken the bill downstairs for exchange. But it took hardly 2 minutes after an employee took the bill downstairs and changed the shirt. Most of the times your employees are simply standing and gossiping with each other. Why my bill was not even taken down for exchange for 35 minutes. I was delayed unnecessarily for so much time

We went to the Chennai Silks, Tiruvallur branch for making a purchase. After getting home we checked our items and found that we didn't receive all the items that we paid for.
We were contacting the branch for three consecutive days just in vain. Our call was put on hold and then after waiting a brief amount of time, the call gets disconnected. This went on for three days. And after that, we were told that they couldn't find the package. Later, we were told that they do have our package and we have to pay for shipping charge if not they will declare it as our parcel was never found and will say that the customer already received the item and close the issue.
I did send out a brief email describing all the bill numbers, parcel codes to the online team and I got a reply asking me to forward the email to Customer care team which I did instantly. The next day, the ticket was assigned to some person as "Tamil Selvan" and in the very next minute, I got an email saying that the ticket is closed and the issue is resolved. I havent got any call or not a proper explanation for this and we haven't received the items that we already paid for. It's almost a month since this happened. This is very disappointing from a reputed organization as The Chennai Silks. Very poor customer service.
This is not the response that you are supposed to give to your customers.

Sir we customer and statusable buissness person at kumbakonam and we met some insulted by some of your supervisors during your product exchange at your place not even went out from shop please warn mr prabakaran working at ground floor or you never shine your buissness at kumbakonam. And these type people not make your store like lucky silks and make co workers also not encouraged. Laxmi is the biggest shop at once and also centre at kumbakonam. The workers dismannerism is the only happen of down its market

Location :chennai silks hosur
On 27-8-19 evening i did shopping of 3190rs i got gift voucher of 206rs, they told me, i can buy particular things for that voucher, as there words i went to buy a leggings, there they are showing only two colours of leggings that's all, there is no proper collections for the gift voucher, if that's the case means why do you people provide gift vouchers, same thing i gave complaint in the reception, they are compling me to buy groceries, what the requirement i have that only i can buy with the gift voucher, and those ppl are not responding properly simply standing and telling to buy me groceries 😡😠 so such a worst experience i had to face it, for my engagement, i did my shopping there and on 26-8-19 i did shopping, and am from mysore, i preferred chennai silks for my shopping i feel i made big mistake by doing this, i never ever will visit this chennai silks worst, response (Cheaters)

Dear sir/ madam, very good afternoon, myself proprietor of mani's kalyana mandapam group which is located near to jct college of engineering & technology, coimbatore, (Near tamil nadu & kerala boarder) we have two marriage hall and we are running this business for the past two years, usually we use to promote "the chennai silks" by saying our customers about your band and product, note: we use to give our customer names, mobile number and their address to the marketing person's of the chennai silks for the past two years. A month before your marketing person's said that they will install name board for our marriage halls with the chennai silks details below, which will be a advertising and promotional activity for the chennai silks, we too accepted it but still now they did not do it, when we approach the marketing person name (Mr. Maruthachalam) he did not respond us properly and he asked us to contact advertising incharge (Mr. Kathir) he two did not respond us properly and his way of approach is very bad, mr. Kathir did not even bother to respond us properly after making repeat call from us to him, his answer is really hurt us and loyalty which we kept on the chennai silks has spoiled, this gives me great disappointment from the chennai silks, i was surprised that a leading store like "the chennai silks" with vast experience in garments has this type of employees who doesn't have proper approach to customer as well as promotion person.

I am writing this mail to say the chennai silks management that we got a bad experience by your employees especially by mr. Maruthachalam and mr. Kathir, hope you will see to it and take necessary action towards it.

Further as a customer and as a indirect promotional person of the chennai silks, we further will not support the chennai silks and the kumaran thangamaligai and we will not give our customer details to your marketing person.

We may be a single person to you today with dissatisfaction but this single may raise many in future if this dissatisfaction continues.

In chennai silks salem, i have purchased chudidar materials, and they also having tailoring option, so i choose to stitching from there. They said within one day they delivered but they can't delivered it on time. I asked repeatedly for two days fully. But they are not at responding. Using illegal for the customers. I said, going to complaint in chennai silks, they only suggest you but she can't obey it. Don't tie up with these kind of people. If chennai silks continue these kind of people surely customer will not come forward to your shop. Still now they will not deliver my product, i lost my money, lost my clothes, time as well.

Parmesh&sabitha they are at kids wear second floor at kukatpally then don’t know how to behave with customer and first they bouther about price and then they will show the product compare to chennai silk kalamandir, south india shopping mall, klm these showrooms are better even facing this issue also i have billed 8000/- today so thanks chennai silk and team for giving good service.

Thanks®ards
Sharuk
[protected]

I purchased a total of five sarees for rupees 5500/ at coimbatore branch on 2nd march 2019- the bill no is 812513. But one of the sarees got faded away just in one wash. I have a number of purchase experience with respect to chennai silks at various branches. I hope the saree is very old stock. The rate is 600 rupees. How are you going to rectify this vb problem.