The-emart — Product is not collected after return request

Address:	East Delhi, Delhi
Website:	www.the-emart.in

Dear sir/madam,

I was ordered a product named nokia 5233 refurbished from http://www.the-emart.in/ on 30.06.2016. it was delivered on 04.06.2016. after opening the parcel i found that there is no battery, user manual and other things. it had only one mobile and one duplicate charger. and i requested for a return product. a confirmation message also received, via email on 05.06.2016 (by this e-mail id [protected]@gmail.com). but till date no one came collect the product. and no reply from their side. also on 07.06.2016 sent a reminder to them. they mentioned a number but that was switched off right now ([protected]). i want to return the product and get back my amount. so please give me justice from this issue.

Order id : [protected]
Product name : nokia 5233 refurbished
Product code : nokia5233
Quantity : 1


Email sent by them on 05.06.2016

Dear sunith,

We have received your request to return the product below. our delivery staff will pickup the item within the next 5 - 7 days. after the return is picked-up and processed, you will receive store credits for the value of the item paid by you.

Order id : [protected]
Product name : nokia 5233 refurbished
Product code : nokia5233
Quantity : 1
Our shipping vendor will call you registered phone no, [protected]. within the next 24-48 hours for scheduling of the pickup of your return.

Note: re-pack the item along with its original product packaging and accompanying tags in the provided returns bag.in case you have misplaced or lost the returns bag, use any other tamper-proof packaging.

Thank you for shopping at the-emart:. if you need any assistance or have any questions, feel free to email us at [protected]@gmail.com or call us at [protected]

Regards, the-emart
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Thanking you,
With warm regards,
Sunith rai