The Hindu — business line - refund request because of non receipt of paper

Address:

Bangalore, Karnataka, 560097

I am a subscriber of hindu and have a lot of respect for their publications.
In november 2017 i paid for subscription of business line. I received paper for only 1 week and then after i used to get 2 or 3 copies every 2 weeks and there were incidents where i did not get copy for more than 3 weeks at a stretch.

Hindu team could not clear the issue (Complaint number is a111079, a124974, a128072) and hence without any option i had to opt for a refund on 4th january 2018, complaint number is a129514.

Until now i have not received refund and i call every week to ask for an update but the response is "issue has been prioritized and it will be resolved soon".

This is not expected from a reputed publication like hindu.