The Hindu — False Promises on extension

Address:	560016
Website:	thehindu.com

Hi,

I have paid for a whole year subscription of 'the Hindu' daily by paying the amount online. My subscriber id is [protected] (Hindu reference id : w20160223esub0049). The subscription started from March 10th on wards. Since then, I was not getting the 'the Hindu' newspaper regularly. There was frequent missing of the newspaper. More than 70 dailies I did not receive till July 2016. I raised so many complaints and finally they agreed to have a solution for this.

Later, they had changed the vendor and informed me that I will be getting an extension of 2 months on the current subscription. Since then (July 2016), I was getting the daily regularly without any issue. But the earlier subscription ended on 28th Feb 2017 and there was no extension of 2 months. I contacted them again and it seems they are unaware of the promise given. My earlier subscription started 10 days after the due date (10th March 2016) and there were frequent misses. Still they ended the subscription without any type of compensation which they have promised.

Again customer care complaint has been taken with reference no. A007869, but no updates so far. I would request you take a swift action on this.

Regards,
Jayakumar
Bangalore