The Hindu — Hindu Tamil Thisai Paper refund amount pending - No proper response

I have ordered Hindu Tamil Thisai paper (ORD_91778), but from the date of subscription to till date I have not received the paper.

I have also raised many complaints for this issue but no proper action has been taken by The Hindu publications team.

So, finally I have raised another request SR111143 on 31st Sep 2021 to refund the amount I paid for this order, but even for this request there is no proper action for more than a month.