The Hindu — non receipt of daily newspaper & conversion of subscription to online e-paper

Dear sir/madam,
In the present scenario of corona virus pandemic striking our society, the daily newspaper is not being delivered to me for the past more than one month and taking into consideration the non delivery, i request you to kindly convert the balance of subscription to online e-paper.

Subscriber id : [protected]
Hindu reference id : t20191119esub7024
Amount : rs. 1, 299.00
In this regard, i have sent mails on 16.5.2020 & 19.5.2020, but there is no reply as yet, which is quite regrettable for a reputed publication like yours.
I get regular messages to subscribe for e-paper, but you do not have the courtesy of replying and resolving my subscription issue.
In this regard, i am frustrated at the callous attitude from your end.
Hence, i request you to refund the balance amount on pro rata basis, immediately.
Pl. Note t hat i have been a regular reader of your newspaper, but i did not expect this kind of callous response/no response from your end.
Atleast pl. Do reply now and resolve the issue.
Regards
Ranga dass
[protected]