The Hindu — not received newspaper for 4 months, cheated by the hindu on subscription offers

Padmaja J

from Holalkere, Karnataka

Address:

Bangalore, Karnataka

I have subscribed for the hindu newspaper in august 2017. Representative from the hindu (They refer them as rre) campaigned door to door on subscription offers, the hindu was offering yearly subscription at 50% lower price than other leading newspapers in bangalore city. I have the subscription receipt from the hindu. I received the newspaper only for 1 month. Since september 2017, i have not received the newspaper at all. I called thehindu customer complaint number, they do not provide me any complaint number for registering the complaint. They only say within 48hrs somebody will call me and sort the issue. After 2 days wait, some hindu personnel calls me and they always mention they have problems with their agencies and distribution of papers, they will sort it within a day and they will call me back next day to check everything is fine at my end. But these folks never call me back. Every time i call the customer complaint, the same story repeats, somebody from the hindu will try to convince me that i will get paper the next day, there is no way to trace this person or the complaint. After 3 months, the trick they play is by pushing it on me saying i have informed my local newspaper agent requesting to stop the newspaper. This is clear act of treachery that the hindu personnel are trying to avoid addressing the issue of not delivering newspaper and tryong to fool me.

Really frustrated that a reputed private sector newspaper media company the hindu acts irresponsibly on customer complaints, displaying indifferent attitude and nobody at the hindu organization really works on the complaint. Am chasing them for last 4 months and experiencing the same issue, have not received the paper yet. I have also repeatedly requested them to refund my subscription money but they only convince me the very next day i will be getting my newspaper and this never happened.

Sorry to say, mr. N. Ram chief of thehindu is totally ignorant of sorry state of affairs of their own organization's operational lapses and there is no concern for delivering value to customers. This is a message to mr. N. Ram and the hindu, don't cheat people with subscription offers and door-to-door selling, i do not have to lose my self respect and beg at thehindu's door step to get your newspaper.

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The Hindu customer support has been notified about the posted complaint.

Feb 15, 2018

Updated by Padmaja J Thanks very much to the Consumer Complaints forum, The Hindu has responded and started delivering newspaper from Jan 15th. However, one problem still remains unresolved, this is regarding compensation from THE HINDU for not delivering newspaper for 4 months from Sep 2017 till Jan 14th 2018. THE HINDU personnel who has been speaking to me over phone in all previous instances now refuses to help, says he has no information about compensation and I need to go through same process of complaining to THE HINDU. When I argue about the lack of proper customer issue handling, immediately i get a response that automatically THE HINDU will deliver free newspaper for additional 4 months after my subscription ends. There is no written note from THE HINDU on how they would compensate for my loss. I will be happy if this complaint is also sent to THE HINDU customer support and THE HINDU Head office through the same Consumer Complaint forum. Thanks.