The Hindu — Online subscription copy not receiving

Address:	560043
Website:	pay.hindu.com/esubspay

Subscriber ID : [protected]
Hindu Reference ID : W20170318ESUB0002
Amount [ INR ] : 899
Citrus Bank Reference ID : CTX[protected]
Date of Transaction : Sat Mar 18 08:29:15 IST 2017

I am not receiving my copy of subscription and raised a complain ref- A016813.
Every time I call, they say it will be resolved. I asked for refund but they still insist that it will be resolved. It is almost 12 days and every time they insist to give a last chance.
I want my subscription cancelled and get refund.