The Hindu — Paid through online and not getting the news paper

Address:	560016
Website:	www.thehindu.com

Dear Customer,

Thank you for writing to us.

You shall proceed to subscribe as follows,

Log on to www.thehindu.com and by a click on Subscribe option you will be directed to https://pay.hindu.com/esubspay/index.jsp from which you shall proceed by a click on Subscribe at the Door delivery option.

Let us know if you require any further assistance, we would be pleased to do the needful.

Thanking You,
Customer Care,
The Hindu

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After getting the above response from the hindu in my gmail.
I have subscribed the Young world for my kid and the subscription details are as below:

PAYMENT INFORMATION

Subscriber ID : [protected]
Hindu Reference ID : W20160901ESUB0016
Amount [ INR ] : 349
Citrus Bank Reference ID : [protected]
Date of Transaction : Thu Sep 01 09:19:11 IST 2016

Request the concern team to take this issue and let me know who is responsible to deliver the news paper. But when i ask about the status and who deliver the news paper no one respond not able to understand why this is happening with a reputed organization like Hindu