The Hindu — the young world magazine not delivered

I had a subscription to the young world magazine and subscriber id is [protected]. The magazine has to be delivered every friday and is activated from the 31st of january 2020.in the last 2 weeks, i have not received the magazine even after complaining to customer care. I have been following up but there is no response that is working for me. I wanted my kids to read the magazine and was very excited. Kindly help.