I booked my return tickets in the premium class, through united airlines. My PNR number is H3V18C, Due to Ukraine & Russia war, they have stopped Mumbai - Newark direct flight, leaving all booked passengers on the road. Finally as if doing a favour, forced me to accept economy plus class for Delhi- Newark flight & ordinary economic class from Mumbai Delhi flight by Air India & Newark Cincinnati flight by the united. At Delhi airport, at their check-in counter number of passengers were complaining about the same. They have not offered a premium class to us & sold premium class tickets to new passengers with a hefty premium price. My return journey was on 27th April & my airport encounter with Air India was horrible, details given as below
The inhuman treatment meted out by AIR INDIA ( Tata)to me
My flight to the USA was on 27 April, rebooked my ticket through United Airlines. From Mumbai to Delhi by Air India & to the USA by United. Reached Mumbai Airport, T2 terminal 2.5 hrs. early. Due to Air India's system failure, they were not able to generate tickets, though my name was appearing in their system. I was standing nearly for the first two hours, about to faint & sitting on the floor, they were blaming United. Air India staff were technically incompetent to solve this hitch. They were enjoying the situation & informed me passengers who booked through United, have faced similar problems. They have not bothered to find out a permanent solution for this, United office at the Mumbai airport opened at 5.30 P.M., and by that time I miss my Delhi flight. United was kind enough to offer me a glass of water & rebooked me on 29th April, through Vistara Airlines.
I have to carry out the RTPCR test again as per USA norms, spending Rs.975 again, plus to & fro taxi charges, mental & physical agony at the age of 76. There was no apology either from United or Air India staff.
My Air India PNR Number is YGFWE. Email [protected]@gmail.com
Name- Vilas Baburao Samant
United have sent me 200 dollars coupon valid for 17 months, though their email says valid for two years. In this period, if I do not travel by United airlines, compensation will be zero, due to their fault I have to change my travel from 27th to 29th April, due to this change I have to carry out RTPC test again, costing Rs.975, also, to fro transportation charges up to my residence & portal charges.& mental & physical agony I have to undergo at the age of 76.
Vilas Samant
[protected]@gmail.com
Camp-Mason-Ohio-USA
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