I am writing to formally lodge a complaint regarding a personal loan offer made to me by your representative.
As per your representative, I was offered a loan of ₹5, 00, 000 at an interest rate of 9.99% per annum. Based on this offer, I agreed in principle to proceed, subject to final document verification.
However, when I received the loan documents, I was shocked to see the following details:
Sanctioned Loan Amount: ₹3, 62, 000 (approx.)
Rate of Interest: 23% per annum (approx.)
This is completely different from what was communicated to me verbally by your representative. This difference in both loan amount and interest rate is unacceptable and appears to be a clear case of misrepresentation / mis-selling.
In addition to this, I had clearly informed your representative multiple times not to credit any loan amount to my account without my explicit permission and consent after verification of the final terms. Despite this, the processing was carried out without proper confirmation from my side, which is a serious lapse.
In view of the above, I request you to:
Immediately cancel this loan and ensure no EMI or charges are levied on me.
Reverse any amount credited (if already credited) after confirming with me in writing.
Investigate the conduct of the concerned representative for giving false information about the loan scheme and interest rate.
Share with me all call records, application forms, and consent records related to this loan process as proof of my alleged consent.
Provide a written clarification and resolution confirming that my CIBIL / credit score will not be negatively impacted due to this issue.
I am feeling cheated and mentally harassed due to this misleading communication and unauthorized action. I request you to kindly look into this matter on priority and provide me with a fair resolution at the earliest.
My details are as follows (for your reference):
Name: Monit Kumar
Loan Account Number is PLUPUN0PFL[protected]
I trust a responsible and customer-oriented institution and expect transparent and fair treatment. I look forward to your prompt response and resolution.
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