The Panel Station — Reward issue

I have Re-checked the status 10 times in Paytm and it is showing "Failure" from borderless access panels in the cashback history. TPS team didn't respond to my many emails. I talked with Paytm care and they said the cashback has been returned to the borderless access panels.
Cashback received (Failure) date in Paytm-22 oct 2020 time- 03:50pm
Transaction id- [protected]
Email id- [protected]@yahoo.com

Redemption date-

Date of Redemption: 9/29/2020 11:45:27 PM

Order Id: 139009

Date of Redemption: 9/19/2020 2:46:41 AM

Order Id: 139009
Date of Redemption: 9/24/2020 11:58:28 PM

Order Id: 139009
Total amount- Rs. 1200
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    The Panel Station Phone
    +91 80 4178 5814
    The Panel Station Address
    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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