| Address: Mysore, Karnataka, 570002 |
| Website: Professional courier |
I have sent a consignment through Professional courier, V V Mohalla, Mysore, Karnataka, 570002 on 1st April, 2017 for Lucknow. The same is yet to reach it's destination. On that day the fellow at the counter did not have Rs 10 to return me as i have given a 100 rupee note and the courier charges were Rs 90/-. As i never thought there would be any issue so i have not kept the consignment slip. Sadly when i came to know that the consignment has not reached yet, i contacted the lady at their V V Mohalla office yesterday.She asked me for the consignment number, which i said i do not have so she said that i shall get a call but after 24 hours when i did not get a call, i again visited their office and enquired so she said point blankly that she cannot help or give details without consignment number though i have given all other details.She spoke to the manager(who was missing from the office) and repeated the same to me. When i asked to give the same in writing, she again refused and called up the manager, who also refused to accept my complaint in writing. The manager was not able to understand english or hindi. I asked him for a complaint cell number which he gave. I regert that i had gone to Professional courier for any service.Their services are extremely poor and the staff too are not helpful at all. Over all rating if i have to gvie them on a scale of 10 then i shall rate them as 2.Never seek their services, that is what i would advise all and sundry. Worst courier. Even their site does not allow lodging a complaint without a consignment number-so sad. mob.[protected]
The Professional Couriers customer support has been notified about the posted complaint.