The Professional Couriers Complaints & Reviews

Consignor (Ms. Manchanda) booked a courier on 29-Dec-2020 at 18:38 hrs from Vile Parle Mumbai office of The Professional Couriers (TPC). POD No. VPL[protected]. It contained small crystals ear buds suitable for small girl child. Not a precious commodity. For this I have paid Consignor Rs. 5, 000 by PhonePe.
The courier was addressed to me for delivering at my residential address F-803, Shree Venkatesh Lake Vista, Jambhuwadi Road, Ambegaon Bk, Katraj, Pune-411046.
The tracking details available at TPC's website indicates that courier was received in TPC's Pune city office on 30-Dec-2020. The courier remains to be delivered till date. Usually it takes a day for courier from Mumbai to Pune.
Even on 31-Dec-2020, the courier was not delivered. So I started following up with TPC from 1-Jan-2021. I kept enquiring by making 9 telephone calls at their landline number[protected] and 3 calls at [protected]. I talked to Ms. Rohini. I received trivial responses that they are looking into it and their operations team is on the job, etc. Finally Ms. Rohini gave me telephone number ([protected]) of one Mr. Anirudh from their operations team. I made 6 calls (1 call on 1-Jan-2021 and 5 calls on 2-Jan-2021) to this Anirudh, who promised me to find out the missing courier. After my last call on 2-Jan-2021 at 18:03 hrs, I found that his phone went out of coverage area and he was not contactable. May be my number is blocked by him.
I have logged in my complaint on their website under customer care tab. The CRM ID is CRM375034.
I find that the customer service is very poor and there is no real attempt in finding out whereabouts of the courier addressed to me.

The desirable resolution is they find out at deliver the courier to me as soon as possible.

Attached screen shot of POD VPL[protected]
Screen shot of TPC web page indicating status as on 2-Jan-2021.

Everytime experiencing problems with courier delivery.
They take minimum 2 weeks for no reason.
Useless response from delivery agents and branch office.
TTP5168666

Dear Sir / Madam,

- Date of the incident - 1/1/2021
- Client Number[protected]

Description of the Incident:

I am Rathnakara Ariga, aged 75 years, residing at Neerala, Bondantilla village and Post, Mangalore - 575029

It is causing inconvenient to collect the courier from Kadri office. It is approximately 9kms away from my home. Any medicinal couriers are not delivering to the my residence. Some time, may be one or two times couriers has delivered to my house. But many a times they are denying to deliver. When asked the courier office, located at,
City Trade Centre, Opposite City Hospital, Mallikatte, Kadri, Mangalore, Karnataka 575002.
they respond very rudely.

They call us and ask us to "collect, else we will return". And they claim that they are owners.

Resolution needed:

We want the service to be provided to the door steps

Thanks for your service.

I have sent courier to dhalavaipuram from chennai on 25th dec...in online status its showinh its despatched in rajapalayam at 28th dec.. Still customer not yet received the parcel.. In rajapalayam branch they are saying " not received the parcel yet.

On 17th December 2020, a letter was sent through Professional Couriers from Erode to the below given Address. The Letter is not yet deliverd and when I enquired at the office at Kottayam, I was told that it was returned back. Even though there was my phone number on the package, no one contacted me. The letter had an important document and please make arrangements as soon as possile to receive that at my address.

Address: Shine Varghese
Indian Evangelical Mission
Vadavathoor PO
Kottayam - 686 010
Ph No. - [protected], [protected]

Parcel sent from chengalpattu to Chinchwad. Materials worth Rs9000 missing from the parcel. Courier representative informed as to sent mail regarding missing materials. And commited that they will check and revert back regarding materials. But till now no response.

Hi,

I have sent the package from Shikaripura to Pune on 18th December. The package is not yet delivered.

Receipt number : SPR6024481

The Bangalore Customer care said they have sent the consignment and the Pune Customer care said they did not receive any consignment from Bangalore on 19th.

My package contains the origional bills to be submitted for claim process and requires urgent receipt.

Please help me track and get the package delivered ASAP.

Tracking number SRT[protected]

Package booked on 17th December still it's in same point.. Not getting move.. Urgent parcel

I had sent a consignment containing colostomy products for cancer patient vide POD No TVM13697473 DATED 4.12.2020 WEIGHING AROUND 5.350 KGS. Till date the consignmnet not recieved by the party and on enquiry it is not traceable. No customer care executive or manager picks up calls even emails are not replied to, ...we are regular customers and still this is the reponse. what a pathetic condition.

I have send live fish through Professional couriers from Kayamkulam to Kallambalam, Trivandrum ( distance 67 Km) at 5:00 P.M on 21st Dec 2020 and they assured me that the courier will reach the destination on 22 Dec 2020 before 2:00 P.M but it reached on 23 Dec 2020 at 11:00 A.M ie on the third day. All the fish were dead and I had a loss of 3000Rs and my customer lost the trust with me.so please refund my money as early as possible.

I had send parcel from dharmavaram to pune at 9 of December.the parcel reach to correct location...

We gave the package in vijayawada (A.P) ON friday18 Dec 2020. My package number is VJA3590035. They told they will deliver within 2 days to Hyderabad(Yousufguda).It was urgent to me.
Package reached Hyderabad main office on Sunday.
Monday morning i called to Ameerpet branch person, that person is careless and he is telling it is not possible to deliver the package today. Finally after so many request of my mother he is telling we will deliver the package untill evening on Monday.
In srinagar colony again my mother called and requested that concerned person. Finally they gave the package in the afternoon around 4pm. Professional couriers take the time to give the parcel from vijayawad to hyderabad is 4days.

Dear Sir,

I Am Working in shriram Transport Finance company Ltd in Tindivanam and Villupuram. for this location, Professional
f ranchise managers and Owners are not responding the properly and They Are Not giving the courier Bill properly. Eg: For May and June, Oct month Bill giving at Dec Month. If they Given like this means, How can We claim this bill. In our expenses team, They are rejecting the bills due to more than 3 months and asking special approval. So it is very difficult to Handle these managers. Please do the needful and Kindly guide him to give the bills month on month without delaying...

Thank you.

I had a courier from banaglore to the PIN code 691551. it was reached in Adur on 17th and the delivery center called me and said we dont have delivery at your place. If you want the consignment come and collect it by today before 6.30 PM. Or else we will send it back by today night itself. When i ask about their there were started shouting to me. This delivery office is almost 8KM from my address. There is no proper customer care number or email id for professional courier service.
If they dont have the service to a particular pin code why did they accept the order? And also they of dealing at delivery center is totally unprofessional
Airway bill no.HRD30828078

Couriers done on 5/9/2020 kuthuparamba to panjab now two months gone till now the product not reached their its showing not delivered

Most of the times we see the delivery boys do not bring the consignment at the door.. Instead they leave it to the security guard which misplace sometimes. Today's experience with Mr. Basavaraju (delivery boy) is same.

Dear Sir,
My Courier Parcel send from Tirunelveli to Belgaum on 08.12.20 Parcel reached at Belgaum on 10.12.20 but till not received.

Courier Doc No-TVL2517102 dt.08.12.20

Delivery Address
ENERFRA PROJECT INDIA PVT LTD
3rd RAILWAY GATE
TILAKWADI, BELGAUM-590006

Still shipment not received my address ref/Awb no VPL[protected]

My parcel has already reached Varanasi 5th of December but still it has not delivered to my address

I sent things to my friend Erode .This is very important because these things require to go my brother who is in London. In courier office they told that next day morning but not.

At least please share the Erode Professional office address

My friend starts from there from next day morning how can they receive.
I am really disappointed for this.

Consignment Details:
TRZ53427186
TRZ53427187