The Professional Couriers Complaints & Reviews

Hi team,

I am archana sahu. I have couriered an handmade explosion box (Birthday gift) through professional courier on 30th aug 2019 to the below mentioned address

To,
Sridevi. S
Flat no.206
Gokul enclave apartment
Sangeet nagar
Kukatpally
Hyderabad 500072

Bill no. Maa55238840

The courier is received by my friend however it is torn and crushed situation where as the parcel is packed well. More over i have mentioned clearly over the pack as handle with care but the service provided rated is zero. Regretting to courier through professional courier. I request you to refund the amount of the product and courier charges. I hope the issue will be resolved and expecting call from your end for the resolution.

Thanks & regards,
Archana sahu
249/5
North colony
Icf
Chennai-600038
Mobile no. [protected]

I have done courier from chandigarh to saharanpur on 6/9/19 till now they had not delivered my docket no. Is pro9277731 very bad service no one response on the phone. Online tracking is not helpful first showing it has been reached mathura and out for delivery after that it showing misroute reached to delhi and in delhi i sm getting no response i have called many time very bad service

My name is mahaboob pasha. On 03/09/2019 i sent a parcel to my colleague in mumbai from professional courier from sanjayanagar branch in bangalore. Parcel reached to my colleague on 05/09/2019 however when my colleague opened the parcel there was nothing in the parcel and it was all empty.

I am sure robbery has happened in mumbai and you might wonder why i am so sure about this?
I called the professional courier incharge in malwani. Let me explain the story now.

After tracking the consignment i got his mobile number and i requested him to deliver the parcel at the earliest. Then he told me delivery boy is absent and i can send it only by tomorrow or he advised me to send someone and pick it up. My colleague went all the way to courier office and he told that he has sent the parcel by another courier boy. I suspect it to be stolen here, please investigate and let me know since this parcel had costly airpods.

It is very embarrassing that a robbery from a consignment has happened. I am looking forward for my parcel to be delivered again at the earliest. Tracking number is blr[protected]. Please identify the thief and get my airpods. Thanks.

Please find the awb # maa[protected] i have made the booking on 31/8/2019 to trichur from chennai, in professional tracking system it showing its reached destination on 02/09/2019 but still the parcel not delivered to the consignee. Yesterday i contacted in charge ms. Sumitha # [protected] she told we dont have service to deliver to the address mentioned. If they dont have service they could have tell to me when at the time of booking,. I have raised a compliant on that time they told it will deliver to the consignee by today (06/09/2019) now they are telling we wont deliver, if you want come and collect from their office. This is the worst experience i had with professional couriers in my life. Now i dont know what happened to my parcel whether they will deliver or not. No one from professional courier are giving proper response.

It is really hopeless and pathetic experience we have received from professional courier. We have booked a parcel from your banglore office with docket no. Blr[protected] on[protected] for varanasi.

But till date the parcel is not received here in varanasi. We have enquired everywhere in banglore as well as varanasi offices but the staff are very rude. They have no etiquette to talk to a customer. Even they are not ready to tell the status of the same.

Its already 7 days now and we think the parcel is lost. Kindly confirm on the same. Your website complaint logging also not working.

Also your most of the contact nos. Are no reply or not in use. I wonder how you are going to provide such customer service and survive in this competitive market.

Hello team,

Sub: trz[protected] shipped to the wrong person

As per shipment tracking, the parcel is already delivered to the address but my recipient hasn't received yet, that is delivered to a wrong person.

This is absolutely strange and bad commitment from the professional courier responses through phone and collection points.

Request your immediate action in this regard.

Please take the consignment from the wrong person and deliver to right person that is the following address as mention in the consignment.

Mr. Pugalenthy,
B4/230, safdarjung enclave,
New delhi - 110029
Phone:[protected]

Consignment was booked on 6th aug from baroda having way no. Bdq4052940 to lucknow on door delivery. Now the consignment is showing received at barabanki since 7th aug 2018, it is now 23 days and still not received parcel.

Emailed customer care but still not received any response. I don't understand why such prime commitments on delivery part is not fulfilled though customer wants this only. Never wants to use this service again if not resolved.

Thanks. Looking forwards to hear from you.

I was expecting courier on wednesday as mentioned by them. I provided office address (Expecting delivery on weekdays) and still not received moving to and fro.
Consignement no: amd19409640
Drs no: hblr[protected]
Item type: food
Sent from : ahmedabad
Delivery address: bengaluru
It went from mhp to krp, again mhp, then rmt, and mhp

Calling the customer provider, they asked me to collect from office which is not an ethical behavior. Because they confirmed to deliver at location mentioned.
Now they are not receiving the call.

Courier booked at chennai on 26.8.2029.
The courier has to be delivered at aai rajiv gandhi bhawan, safdarjung airport, new delhi - 110 003. The same is not received till now.
Booking no. 92974
Courier no. Maa[protected]

The response is also very poor and arrogant.
My mobile no. Is [protected]
My name is k. Mohan
I am dgm hr at airports authority of india, new delhi.

Please ensure that the courier is delivered to me on monday (3.9.2019) or else i may go to consumer court.

Booking id : hyd72064194

This is the second time i got same issue from ejipura branch.. My parcel of medicine arrives from hydrabad to chennai in 2 days but even after getting delivered in ejipura today on 29th august 5 days overed.. Courier reached ejipura branch on 24th august and frm this 5 days i did call to branch noone receives the call.. I called your customer care no. And they said 3 days back that they will cal them nd confirm but even your calls also they not receives again today on 29th i called customer care morning they said they will check and let me knw.. And aftr 3 hours also no response and then finally i went branch and gor my parcel when i asked the guy who is in office he first went searchd my courier and then he ran away even aftr calling him he not coming outside and he havnt any answer that why from 5 days my parcel they not came to deliver.. My office is on ejipura main signal which is just 600m far away from office and your delivery guy and staff this much irrisponsible that they havnt time to come to deliver.. Then why you guys kept them? Who even not able to answer about wht they did 5 days.. Next time if same thing again if i face i defintly will go office and will make such a big issue that you peoples wont b able to answer me..

Package was handed over to Professional Couriers in Mumbai on 20-Aug-2019. The package reached Bengaluru on 22-Aug-2019 16:17 hrs as per their website. Post this it was sent all over Bengaluru and finally reached Whitefield office on 24-Aug-2019 13:16 hrs.
The package was lying there for the last 3 days and Whitefield office was not reachable by phone. No one picked up the call in the landline and the mobile number was switched off.

Finally when I managed to reach customer care, I was told that there is shortage of personnel and hence they cannot deliver it. If it is urgent, please go and pickup from Whitefield office.

When I tried to escalate it, both the Manager and the General Manager, till date, even after 15-20 calls to them is not answering the calls.

Today the package was delivered to the security without taking any signature from any one. The person who had delivered had informed the security that he is from Department of Posts.

I do not know where and how to escalate and get the people responsible punished. I had also sent multiple emails and only got one response. In the email I had asked them to refund the money as they had not delivered within the time frame. There is no response to that also.
I had mentioned in the email, that I will not take delivery of the package without the refund amount.
Think to bypass this they had impersonated as department of posts person and delivered the package without taking any signature. Also there is no slip attached to the package. So they have removed all the traces of Professional Couriers from the package.

Date of despatch 22/08/19. This type of courier service not expected from professional courier. Just 50 kms radius your service taking a week. Kindly improve your services.
Docket no :blr[protected].
Date of despatch : 22/08/19
Place of despatch : bengaluru kr puram

Destination to reach :doddaballapura
Company : l&t construction equipment ltd
Distance : 50kms

I had handed over an envelope containing important documents to professional couriers collection center in chembur camp, mumbai on 20 august 2019 for delivering to kasarvadavali thane. The awb no. Is kur[protected]. Besides consignees address, i had clearly indicated consignee's phone number and also my address and telephone number. When the consignee did not receive the packet in 2 days time, i checked with professional courier thane on telephone number [protected] at 10.19 am. The person asked me to message him the details as he was in train. He said that the office would open at 11am and that he would check and call me back omn reaching office. I messaged all details to the gentleman. He never bothered to check and call me back. Again when i called him on 24 august 2019, he said he was on leave and that i should speak to one mr. Mishra in their thane office. Mr. Mishra informed me that the packet was returned back by their office by mistake and i should re-courier the packet again. The packet came back to me undelivered on 26 august 2019 saying that the consignee's room was locked. This is not true as the consignee's house was never locked. Also, the courier did not make any contact through telephone if he was unable to get the consignee. He did not even leave any intimation. They are really very unprofessional. I have decided not to use their services in future. I advise every citizen to avoid using professional couriers as they are really very very unprofessional..

Sir,
I am here to complain against professional courier. Many times i have complained to them to deliver letters and other courier promptly. They never will do. They charge for delivering at home and they never do. They say if we want we should collect them from their office. If we ask them to deliver they will behave badly as it is we are their servants. Please take necessary action against them. I believe consumer complaints are taken seriously.

Professional couriers never deliver the cargo the address provided. They make one phone call and leave it at that. If the customer is not reachable they do not deliver it to the address a later time.in spite of the rule that the product would be delivered to a radius of 5 km from the office, of the company, the professional couriers. I ordered a product form the amazon and when enquired about the non-delivery, i was informed that the product was sent by professional couriers and as of today 24the august 2019, i have not received my packet.

My consignment number is del[protected] which was booked on 12th aug 2019 from rohini, delhi. The delivery location was khurda (Odisha) but the tracking is showing the parcel is delivered to chennai. How is this possible?

The tracking slip even had the khurda pin code on it and the parcel is delivered to chennai how?

And the courier person is not even taking responsibility. They have surely misplaced it. The parcel is delivered on 16th aug in chennai and i don't know who has collected the parcel.
Because consignee hasn't received the parcel.

I need that parcel back. It was urgent and you people have misplaced it and not even responding properly. I have been trying to figure out this thing from 4-5days. And this case is a mess.

Need to be solved asap.

It's clear mess and the professional courier is responsible.
I have tracking slip and proof.
I need my parcel anyhow.
Please help.

I am the consignee and I did not see any update on the page post August 1st 2019. Tried all their customer care numbers but no one answers. Wrote an email and got one response saying there is no consignee address. But I seriously wonder how the parcel was accepted and reached from Mumbai to Bangalore when there is no address according to them! I am writing emails but no response again. Such Cold behavior and unprofessional business ethics.

Dear team

This is to bring to your notice very unprofessional behavior of you channel partner in pune chinchwad gaon

Docket number maa[protected]
Dispatch date 10th august 2019

The chinchwad branch person did not deliver th e courier untill today and in spite follow up made and complaints raised we have not received any response until now.

The guys said he will not deliver the consignment and stopped responding to my calls.

His contact number [protected]

Consignment no. SRT[protected] Not received from last 15 days and no update online as well. No proper response from the employees in bangalore mission road office. There is no response when we try calling them everyday and rude behaviour as well. Can someone look into this issue as ap and lemme know where is my package. When checked with magadi road and mission road office none knows where the parcel went. This is not a good way to handle the customer call or package which is being misplaced and none takes responsibility.

Dear sir,
Dear sir i will complain race the last saturday 17.8.2019 in kanchipuram professional courier office till now not response in your office more than time i will talk i will talk your courier office please search the particular location only i will received no problem but your side no response
Kindly attach the courier details : vpl[protected]