The Professional Couriers Complaints & Reviews

This is with reference to the awb - ccu[protected] which has been dispatched on 10th september 2019. But till today it is still not delivered. I want to know about the whereabouts of the courier as it contains very important documents. Also the contact numbers showing in the current status are all invalid numbers. I have also registered a complaint in your portal with customer id crm299968. So please track the courier and take necessary steps to deliver asap.

Consignment was booked in professional courier pro by paying 4 times more amount than the normal against docket no pro 9278320 dtd 3/9/2019 and was promised would be delivered within 2 days if not payment will be refunded, the consignment was delivered on 5 th day, and original docket copy handed over in concerned local office for complaint purpose till date no one has turned, even professional courier complaint site is not working.

I sent a parcel from Chennai to Hyderabad on Monday, September 9th, 2019. Today is Saturday, September 15th, 2019. My parcel has not been delivered.

I have been calling all the Hyderabad Professional Courier offices to absolutely no avail. The line either does not exist, rings for ages, or is busy "on another call".

I have even registered a complaint trying to find out where my parcel is, 3 days ago and no one is following up.

I had time sensitive material in my parcel and now I have lost my appointment time slot due to careless on The Professional Couriers part.

Never using your service ever again. No call, no update, nothing to alert or update me where my missing package is.

MAA[protected]

Hi,
Prc1043844 - tracking id

If door is locked at least delivery person should call the person and ask whether he can deliver it to neighbor or else should attempt the delivery on the other day.

At least an sms should be sent to customer if delivery is not successful or to inform that you have attempted for delivery.

I tried calling customer call services.
Nobody picks the call....

My package was scheduled to deliver on august 25th, 2019. But, it hasnt been delivered yet.

The package is been circulated among three offices: kondpaur, madhapur and kukatpally and all the three office refuse to deliver saying it doesn't fall in their service network.

The customer care and employees of professional couriers (Especially mr. Jayanth and mr. Srinivasalu from kukatpally branch) are very rude and talk in a very inappropriate language. I have got vexed in calling their offices and requesting them to deliver my package.

I have also registered a complaint (No:11137), taken by professional courier customer care executive named deepa.

My tracking number: hrd[protected]

Kindly take the necessary and speedy action on this

These is regards to my tracking numberProffesional Courier
Tracking Id KUR[protected]. I have booked on 3rd Sept 2019 frim mumbai to amritsar. So far its 12th sept i havent received the percel yet. When we check on website its showing as not received at Delhi tried cakking your pathetic customer care service on [protected] Suchita kurla branch and [protected] masjid Branch Deepika they are not helping me in terms of any information. You people are not providing service free of cost to me. I have paid for the service and i have full rights to know where is my parcel gone from last 10 days. I would request you all to kindly help me in these and sort these issue asap. I have also register a complaint on website but havnt got any revert fro. Your support team.Your complaint CRM298685 in respect of AWB KUR[protected] has been accepted. Our customer executive will reach you shortly. Team - Professional.

Thanking You

Akhila Shaikh
[protected]

I had booked a courier containing imported chocolates from channarayapatna to bangalore on 07.09.19. The package was delivered on 09.09.19 at 6 pm and the package has been tampered & the chocolates have been stolen before delivery.

The package has been re-taped with different tape and is clearly visible. I have the photographs which clearly shows the tampering of the package.

Many of the chocolate bars have been stolen in full and another chocolate box containing 50 chocolates has been unsealed & more than half the chocolates from the sealed plastic box are also stolen.

Really upset with the kind of service provided and kindly request you to reimburse the amount of 4000 rs.in full immediately.

Hi team,

I am archana sahu. I have couriered an handmade explosion box (Birthday gift) through professional courier on 30th aug 2019 to the below mentioned address

To,
Sridevi. S
Flat no.206
Gokul enclave apartment
Sangeet nagar
Kukatpally
Hyderabad 500072

Bill no. Maa55238840

The courier is received by my friend however it is torn and crushed situation where as the parcel is packed well. More over i have mentioned clearly over the pack as handle with care but the service provided rated is zero. Regretting to courier through professional courier. I request you to refund the amount of the product and courier charges. I hope the issue will be resolved and expecting call from your end for the resolution.

Thanks & regards,
Archana sahu
249/5
North colony
Icf
Chennai-600038
Mobile no. [protected]

I have done courier from chandigarh to saharanpur on 6/9/19 till now they had not delivered my docket no. Is pro9277731 very bad service no one response on the phone. Online tracking is not helpful first showing it has been reached mathura and out for delivery after that it showing misroute reached to delhi and in delhi i sm getting no response i have called many time very bad service

My name is mahaboob pasha. On 03/09/2019 i sent a parcel to my colleague in mumbai from professional courier from sanjayanagar branch in bangalore. Parcel reached to my colleague on 05/09/2019 however when my colleague opened the parcel there was nothing in the parcel and it was all empty.

I am sure robbery has happened in mumbai and you might wonder why i am so sure about this?
I called the professional courier incharge in malwani. Let me explain the story now.

After tracking the consignment i got his mobile number and i requested him to deliver the parcel at the earliest. Then he told me delivery boy is absent and i can send it only by tomorrow or he advised me to send someone and pick it up. My colleague went all the way to courier office and he told that he has sent the parcel by another courier boy. I suspect it to be stolen here, please investigate and let me know since this parcel had costly airpods.

It is very embarrassing that a robbery from a consignment has happened. I am looking forward for my parcel to be delivered again at the earliest. Tracking number is blr[protected]. Please identify the thief and get my airpods. Thanks.

Please find the awb # maa[protected] i have made the booking on 31/8/2019 to trichur from chennai, in professional tracking system it showing its reached destination on 02/09/2019 but still the parcel not delivered to the consignee. Yesterday i contacted in charge ms. Sumitha # [protected] she told we dont have service to deliver to the address mentioned. If they dont have service they could have tell to me when at the time of booking,. I have raised a compliant on that time they told it will deliver to the consignee by today (06/09/2019) now they are telling we wont deliver, if you want come and collect from their office. This is the worst experience i had with professional couriers in my life. Now i dont know what happened to my parcel whether they will deliver or not. No one from professional courier are giving proper response.

It is really hopeless and pathetic experience we have received from professional courier. We have booked a parcel from your banglore office with docket no. Blr[protected] on[protected] for varanasi.

But till date the parcel is not received here in varanasi. We have enquired everywhere in banglore as well as varanasi offices but the staff are very rude. They have no etiquette to talk to a customer. Even they are not ready to tell the status of the same.

Its already 7 days now and we think the parcel is lost. Kindly confirm on the same. Your website complaint logging also not working.

Also your most of the contact nos. Are no reply or not in use. I wonder how you are going to provide such customer service and survive in this competitive market.

Hello team,

Sub: trz[protected] shipped to the wrong person

As per shipment tracking, the parcel is already delivered to the address but my recipient hasn't received yet, that is delivered to a wrong person.

This is absolutely strange and bad commitment from the professional courier responses through phone and collection points.

Request your immediate action in this regard.

Please take the consignment from the wrong person and deliver to right person that is the following address as mention in the consignment.

Mr. Pugalenthy,
B4/230, safdarjung enclave,
New delhi - 110029
Phone:[protected]

Consignment was booked on 6th aug from baroda having way no. Bdq4052940 to lucknow on door delivery. Now the consignment is showing received at barabanki since 7th aug 2018, it is now 23 days and still not received parcel.

Emailed customer care but still not received any response. I don't understand why such prime commitments on delivery part is not fulfilled though customer wants this only. Never wants to use this service again if not resolved.

Thanks. Looking forwards to hear from you.

I was expecting courier on wednesday as mentioned by them. I provided office address (Expecting delivery on weekdays) and still not received moving to and fro.
Consignement no: amd19409640
Drs no: hblr[protected]
Item type: food
Sent from : ahmedabad
Delivery address: bengaluru
It went from mhp to krp, again mhp, then rmt, and mhp

Calling the customer provider, they asked me to collect from office which is not an ethical behavior. Because they confirmed to deliver at location mentioned.
Now they are not receiving the call.

Courier booked at chennai on 26.8.2029.
The courier has to be delivered at aai rajiv gandhi bhawan, safdarjung airport, new delhi - 110 003. The same is not received till now.
Booking no. 92974
Courier no. Maa[protected]

The response is also very poor and arrogant.
My mobile no. Is [protected]
My name is k. Mohan
I am dgm hr at airports authority of india, new delhi.

Please ensure that the courier is delivered to me on monday (3.9.2019) or else i may go to consumer court.

Booking id : hyd72064194

This is the second time i got same issue from ejipura branch.. My parcel of medicine arrives from hydrabad to chennai in 2 days but even after getting delivered in ejipura today on 29th august 5 days overed.. Courier reached ejipura branch on 24th august and frm this 5 days i did call to branch noone receives the call.. I called your customer care no. And they said 3 days back that they will cal them nd confirm but even your calls also they not receives again today on 29th i called customer care morning they said they will check and let me knw.. And aftr 3 hours also no response and then finally i went branch and gor my parcel when i asked the guy who is in office he first went searchd my courier and then he ran away even aftr calling him he not coming outside and he havnt any answer that why from 5 days my parcel they not came to deliver.. My office is on ejipura main signal which is just 600m far away from office and your delivery guy and staff this much irrisponsible that they havnt time to come to deliver.. Then why you guys kept them? Who even not able to answer about wht they did 5 days.. Next time if same thing again if i face i defintly will go office and will make such a big issue that you peoples wont b able to answer me..

Package was handed over to Professional Couriers in Mumbai on 20-Aug-2019. The package reached Bengaluru on 22-Aug-2019 16:17 hrs as per their website. Post this it was sent all over Bengaluru and finally reached Whitefield office on 24-Aug-2019 13:16 hrs.
The package was lying there for the last 3 days and Whitefield office was not reachable by phone. No one picked up the call in the landline and the mobile number was switched off.

Finally when I managed to reach customer care, I was told that there is shortage of personnel and hence they cannot deliver it. If it is urgent, please go and pickup from Whitefield office.

When I tried to escalate it, both the Manager and the General Manager, till date, even after 15-20 calls to them is not answering the calls.

Today the package was delivered to the security without taking any signature from any one. The person who had delivered had informed the security that he is from Department of Posts.

I do not know where and how to escalate and get the people responsible punished. I had also sent multiple emails and only got one response. In the email I had asked them to refund the money as they had not delivered within the time frame. There is no response to that also.
I had mentioned in the email, that I will not take delivery of the package without the refund amount.
Think to bypass this they had impersonated as department of posts person and delivered the package without taking any signature. Also there is no slip attached to the package. So they have removed all the traces of Professional Couriers from the package.

Date of despatch 22/08/19. This type of courier service not expected from professional courier. Just 50 kms radius your service taking a week. Kindly improve your services.
Docket no :blr[protected].
Date of despatch : 22/08/19
Place of despatch : bengaluru kr puram

Destination to reach :doddaballapura
Company : l&t construction equipment ltd
Distance : 50kms

I had handed over an envelope containing important documents to professional couriers collection center in chembur camp, mumbai on 20 august 2019 for delivering to kasarvadavali thane. The awb no. Is kur[protected]. Besides consignees address, i had clearly indicated consignee's phone number and also my address and telephone number. When the consignee did not receive the packet in 2 days time, i checked with professional courier thane on telephone number [protected] at 10.19 am. The person asked me to message him the details as he was in train. He said that the office would open at 11am and that he would check and call me back omn reaching office. I messaged all details to the gentleman. He never bothered to check and call me back. Again when i called him on 24 august 2019, he said he was on leave and that i should speak to one mr. Mishra in their thane office. Mr. Mishra informed me that the packet was returned back by their office by mistake and i should re-courier the packet again. The packet came back to me undelivered on 26 august 2019 saying that the consignee's room was locked. This is not true as the consignee's house was never locked. Also, the courier did not make any contact through telephone if he was unable to get the consignee. He did not even leave any intimation. They are really very unprofessional. I have decided not to use their services in future. I advise every citizen to avoid using professional couriers as they are really very very unprofessional..