The Professional Couriers Complaints & Reviews

Dear sir

My name Is prakash anandappan working in Ashokleyland hosur as a Deputy manager, I got a message from Icici that a debit card was dispatched to me, I was called by a prof courier delivery assistant and I could not able to get the delivery due to my address was changed and I was asked to visit the Prof courier main office at Ring road hosur 635109

I was now here at the office at 7.30 pm today but the office was closed since I'm a working person I could not come early before 7.30 Requesting you to need ful.

Details attached sir

Dispatched: Card- ATM / Debit Renewal for ICICI Bank Acc XX5242 is sent by Professional Courier, AWB KUR[protected] on 17-MAR-23. Track at bit.ly/2prKKli.

Thanks & Regards
Prakash
[protected]

My item with tracking ID PRC13299156 shows it's delivered to some other location, it is my TIICKET for sundays event, I need it ASAP, Please help

My professional courier no is PRO13459839. I have sent the courier to lucknow city and I have booked the courier on urgent basis by paying extra 500 rupees. Now they are saying, that the area in lucknow doesn't have their service and asking to pick the courier from office. I have sent important documents for a government job to a government institute. How will they pick the courier? If the area is not serviced then why take money in the first place for the courier. Kindly help me in this matter.

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the courier service provided by THE PROFESSIONAL COURIERS company. On[protected], SHANTHI SOCIAL SERVICES(COIMBATORE, TAMILNADU)sent a package containing medicine(eyedrop for glaucoma treatment) through THE PROFESSIONAL COURIERS service to ATHANI, KERALA(POD Number CJB[protected] . Unfortunately, due to the fault of the courier company, the package was returned to COIMBATORE without even informing me. when i asked about this to a staff(named sophy) in WADAKKANCHERY THE PROFESSIONAL COURIERS OFFICE(they phoned me to take courier from Athani as they are forwarding it from Wadakkanchery to Athani) she was scolding me that such mistakes will happen if you dont want to use their service then don't use. I was surprised to hear such words from a staff that even after paying their courier charge i believe that they have a duty to deliver to the address still not doing and treating customers very badly and the same complaint was informed to a senior officer Ashok kumar in Thrissur office (mob-[protected]) no actions has been taken so far, now he is not even picking phone.
Not only did this delay the delivery of the medicine, but it has also caused me great inconvenience as I am now left without the necessary medication.As a result, I have no other choice but to travel directly to Coimbatore to obtain the medicine myself. Today[protected] im going directly to Coimbatore hospital as im feeling discomfort to my eyes as i was not able to use medicne yesterdy .

I am extremely disappointed with the level of service provided by your company and expect that immediate action will be taken to rectify this situation. I trust that you will take the necessary steps to ensure that such incidents do not occur in the future.

I look forward to hearing from you soon with a resolution to this matter.

Sincerely,
pavithran m r

My parcel got delivered nd they even tools the signature after delivering it but i didn't received any .. now i don't know anyone to contact to my consignment number starts from BHO nd it has to be delivered at kichha, uttarakhand but it got delivered to a totally different place

Dear Sir / Mam,
I am professional engineer, I have send a documents through your professional to my client who is at hyderabad on 08 th march 2023 having booking No. KRR 5629781. Still now courier not yet delivered to my Client. I enquired with the karur office from 13th March 2023 to till now, there is no proper response from karur office. Kindly Help me to recover my documents.

I called Alain branch to pick my doucment and to deliver dbx since 3 days they waste my time giving me different pick up schedules and different numbers and now neither they pick up the doucment nor they are answering my calls. I[censored] cannot pick up or deliver better to tell u cannot instead of wasting my times better I would go for others couriers

I ordered a few urgent articles from an online vendor who belongs to Bhopal. through The Professional Courier vendor provided a consignment number BHO[protected] with me & according to the tracking information, my parcel was dispatched from Bhopal on 1st March. On 3rd March, it reached the Raipur hub and after that, I didn't get a single update on my package on the official website of the courier company. I tried to reach customer care over email & informed them about my concern, they registered the complaint and provided me with another CRM_ID BHOX000765 but it doesn't seem like my problem is resolved. I tried to reach Raipur hub customer care, but still no luck.
Please help me to get my package as early as possible. It contains articles for emergency educational purposes.

Invoice No.PGT6703757/20.12.22 - 3.540 kgs - Alathur to Hyderabad - Rs.500/-

Invoice No.PGT6705093/01.02.23 - 3.915 kgs - Alathur to Hyderabad - Rs.280/-

Invoice No.PGT6706350/06.03.23 - 4.305 kgs - Alathur to Hyderabad - Rs.625/-

*Charges are very erratic. Kindly provide me the tariff please. Also reimburse the excess charges amount*

Hi,

I have couriered an gift parcel from Bangalore location, but when received the parcel was torn and an item in that parcel is missing.

I have raised an complaint against this, but there is no significant progress on the trace of lost item.

Got to know from the courier team that the item weight is reduced from one check-in scanned point to another.

When asked the team about the trace or about the refund, they are not at all responding back.

I ordered medicine through an online site and the delivery agent of the Professional Couriers refused to deliver to the doorstep (dated 11.02.2023) (2 different packages) they called me to pick them up from their subagent office nearby the city of my village which is a 4 KM distance from my hometown.
This is not the first time the same incident happened earlier too
I have raised this issue with the seller. I have attached details of the order and a shipping copy and an email screenshot of the seller's email complaint.
Kindly take the necessary action in this regard.
Thanks.

My package is not been delivered even though it is been one whole month it was sent from Bhuj, Gujrat to Pune. When I tracked the tracking number which is provided to me by vendor, on Professional Couriers tracking website, it shows the last update on 06th February 2023. As evident from the attached screen prints it was sent from Bhuj to Pune via Mumbai on 1st Of February 2023. The Professional Couriers never tired to contact me nor their customer care numbers are reachable. even I have registered a compliant on their website on' Contact Us' section, but no one has replied or contacted me even after that.
This service is certainly not professional and is certainly causing mental trauma to customers.
I request authorities to please question Professional curious to contact me, make sure they deliver my parcel and compensate me for the extremely late delivery of parcel. Or else if they have misplaced my parcel then I want complete refund of the value of the goods the parcel contains. The parcel contains outfits of net value worth Rs/-3, 580.
PFA proof of the communication with vendor, that shows I have made full payment to vendor on 1st Feb 2023.

Dear Customer Support Service,

I am writing to express my disappointment and frustration with the courier services provided by your company. I recently received a package that was sent to me through your courier services, but the package was received after alot of hardwork by mailing, calling etc etc.[CONSIGNMENT NO:DEL[protected]]

As the same I am getting the similar feeling regarding this item too[CONSIGNMENT NO:AGR[protected]]. I have mailed you several time but not a single mail to provide status. Your fbd branch says he cannot deliver because he is out of service area Provided that until and unless someone complain about it by giving their valuable time. What kind of professionalism is showing by your branch? And this time Head Office is too sloppy regardless several mail you cannot find it justice to give reply to customers. Who is paying you.

Furthermore, with utmost respect provide the package promising delivery date.

As I have tried to contact your customer service team several times to report this issue, but I have not received any satisfactory response. The automated responses I received were not helpful, and I have not received any concrete solutions to my problem.

I would like to request that you take immediate action to rectify this situation.

I hope that you will take this matter seriously and take steps to improve your customer service and delivery processes to ensure that this does not happen to other customers in the future.

Sincerely,

Vikram Thakur

My courier(consign.no.CTG3651493) was record books and it was sended from Chitradurga to thrichur but now it's been one month the product is not recieved and the professional courier office members are saying it's missing and can't bring to you.is you guys are these much irresponsible with customer's courier.we are sending courier via trusting you, know that.and that courier was urgently needed for my university exam and now it's missing and exam date arrived I don't have much time to write the records and it's far away the college to bring the records first.

My parcel CTG3651493 dated 8th February 2023, has been shipped from Chitradurga, but it haven’t reached me yet, and regarding status, Professional Courier is not providing any exact status of the consignment but updated as lost in transit.

The above referenced parcel from Surat to mattakuzhy (pin 682308)came to Kochi and then went to piravom which is 35 km from my place, I received a call from the lady ([protected]) and asked me to take the package, if this is the situation then what for courier service?, i could have booked the item through speed post and they drop at home also other couriers, my request with the concerned authorities to intervene and stop such situations.
I have decided not to deal with this courier in future, thank you 🙏

I sent a consignment to auto nagar, mangalagiri 522503, guntur. But the professional courier send it to auto nagar, vijaywada. The parcel contains high court papers. This second time happening like this with this courier service. Raise a complaint is not working in their website. I called to vijaywada professional courier service they are not answering it properly.
My consignment number is: PRO14233021

I had sent Courier an important and urgent delivery required from Chennai to Noida. Airway bill MAA[protected] posted from Chennai on 14th February 2023 morning. Till now 17th February 2023 17.00 hrs not delivered. No update on their tracker, contact not correct or working. No ownership to respond too. Totally unprofessional. Advice to all, please don't use Professional courier service at all.

We Sai Security & Detective Services, Kankanady, Mangalore, had booked a parcel, packet covering of important papers addressed to Mrs.Vathsala, Pilikula Development Authority, Pilikula, Vamanjoor, Mangalore on 08.02.2023. Subsequently we have received information that our parcel have not been received till 14.02.2023.
On enquiry with your Office at Pumpwell, we have been informed by the Staff that the above said parcel No.MLR40058855 have already delivered on 09.02.2023. and tracking status is provided to us for delivery of the above parcel. Whereas the parcel have not been received till date i.e 15.02.2023. On further enquiry at your Vamanjoor Branch, the staff informed us that the parcel is lying at his Office and will be delivered tomorrow... and further pleaded sorry for the inconvenience . Further the said Staff has put the status as on 09.02.2023...already delivered...is highly irresponsible on the part of your Agency.
We request you to initiate suitable action against the concerned and compensate us for non delivery of our parcel in time.

MAA[protected] Not Received. But status shows it is as delivered. Even after raising the complaint, the case is closed based on the web data.