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The Souled Store Complaints & Reviews

www.thesouledstore.com
1.9
Updated: Apr 24, 2026
Complaints 145
Resolved
55
Unresolved
90
So far, so good. The Souled Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Souled Store will keep up the work and continue to help more customers with their concerns even better 🤝
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Clothing, Shoes & Accessories
Rank #61-80
The Souled Store

The Souled Store reviews & complaints page 2

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V
Vigu_Mohan
Mar 16, 2023
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Despite the product being stationed at my nearest delivery branch, there has been no attempt in delivery for 9 days and counting.
I have been constantly raising the complaint and all the team does successfully is yo give a generic response of them being extremely concerned and praising to get the product delivered in 24 hours since 6 days of raising the issue.

I also requested them to cancel the order as the delivery time has taken too long and the order will be of no use to me since the occasion has long gone. They still promise to deliver it without any action.

order ID - 7984508
The Souled Store customer support has been notified about the posted complaint.
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    Spoorthi H C
    Feb 27, 2023
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    My order No 7772825 and 7815731 is not yet refunded and it has been more than 10 working days.
    The Souled Store customer support has been notified about the posted complaint.
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      S
      Sandeepneelam
      from Hyderabad, Telangana
      Dec 31, 2022
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      Hi Team,
      I have ordered four dresses worth 6847 rupees and they have delivered only 1 item and they showed that all 4 items are delivered and when I asked they are not replying or taking any action on the remaining items!
      The Souled Store customer support has been notified about the posted complaint.
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        G
        gargisback
        Oct 8, 2022
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        Address: 451113

        I ordered around 21 items from souled store. However some items were no as per my expectation and not of good quality fabric. Some were good but there were fitting issues. However to my surprise when i initiated Exchange it was accepted and pickup time was confirmed. However when I clicked for return in case of some items it is saying your pin code is not servicable.
        Is it that the company does not want returns or is it a technical glitch. Whatever it is ... not expected.
        The Souled Store customer support has been notified about the posted complaint.
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          Hitesh6165
          from Mumbai, Maharashtra
          Sep 22, 2022
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          Address: 10/107, Anita nagar, lokhandwala township, kandivali east, Mumbai 400101

          I have ordered 4 tshirts from your mobile application
          My order no is 6821777 dated 8 sep 2022.
          Product no received is Marvel : comic strip.

          But I have only received 3 tshirts. I have written this error to your team on your reg. email id [protected]@thesouledstore.com but they are giving me reply that they are checking with their ware house team.

          from last 10 days I am just getting same reply from your team,

          I have paid in advanced for this product via your mobile app then to I am struggling to get my product.

          I have given all details to your team regarding this error but still no response.
          The Souled Store customer support has been notified about the posted complaint.
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          Then your problem was solved or not ?
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            S
            soudip1
            from Mumbai, Maharashtra
            Aug 27, 2022
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            Address: Mumbai
            Website: www.thesouledstore.com

            Order Id=6679080
            Called customer care many times.
            No help.
            The Souled Store customer support has been notified about the posted complaint.
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              N
              nayan_ch
              from Nagpur, Maharashtra
              Aug 18, 2022
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              Address: mumbai

              I want to return a product but the return option on website is not working. I have filled the form many times but the form does not get submitted.
              The Souled Store customer support has been notified about the posted complaint.
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                Pragadesh723
                from Madurai, Tamil Nadu
                Aug 8, 2022
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                Address: 13,Ashwin Nagar, Kosakulam

                My order id is 6504831 whereas i raised a return request and submitted my bank details but still my refund is not processed its more than 10 days they are stating the money is been bounced back and today again i shared my bank details and moreover they didn’t even intimated me about the payment issue i was waiting and while connecting witheir executives they told me about the issue
                The Souled Store customer support has been notified about the posted complaint.
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                  Akshu18
                  from Samastipur, Bihar
                  Jul 27, 2022
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                  Address: Professor colony gali no 1 tajpur road near kiran gas agency

                  I have ordered t shirt and the order number is Order #6379678, returned the items on 9th july, today it is 27th july, I still waiting for my refund. I have contacted customer service chat calls no use. As a refund policy it takes 7 to 10 working days, it's been 18 days. I still dint get my refund back to my account. Such a worth service. I want my refund back ASAP. I m checking my bank account regularly I don't see any kind of refund.
                  The Souled Store customer support has been notified about the posted complaint.
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                    R
                    Ravi Haldwani
                    Jul 12, 2022
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                    I have ordered two t-shirt from souled store mobile app of rupees ₹1398 which is big amount for me on 09 july 2022. I paid amount via paytm upi.The amount of ₹1398 got deducted from my account and the order placed. i thought they will ship my order after a day but it has been 3 days passed but order not shipped and there is no conformation about my order. This is totally disappointing...Most ridiculous thing is that they are replying of same emails.. Such a shame.. This was my first and definitely last order which i haven't recieved...I request you to please give back my debited money or give that two t-shirt.my order is 6427521.
                    The Souled Store customer support has been notified about the posted complaint.
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                      pinky17
                      Jul 11, 2022
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                      Resolved

                      I have placed an order from The Souled Store. Order was supposed to be delivered on 11th July 2022.
                      The order status is showing as Delivered on the Souled Store app but I have not received any order, neither did I got any call from the Delivery person/company for anything.
                      I have verified my contact information everything required is available and correct.
                      There is no contact information available to connect with customer care. I have raised an issue over the mail but there is no link or something to track that too.
                      Kindly resolve my issue ASAP.
                      Jul 14, 2022
                      Complaint marked as Resolved 
                      Order was delivered successfully.
                      The Souled Store customer support has been notified about the posted complaint.
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                        Tanyachoudhary
                        from jammu, Jammu and Kashmir
                        Jun 28, 2022
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                        Website: www.thesouledstore.com

                        I ordered a tshirt from the souled store. It doesn't fit me well so I want to return it.but there's no return option on the website. I hope you'll resolve this issue as soon as possible.
                        Order ID: 6311505
                        The Souled Store customer support has been notified about the posted complaint.
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                          lonesoul_code
                          from Arrah, Bihar
                          Jun 27, 2022
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                          Resolved

                          Hi,

                          I have ordered a 3 Oversized T-shirt. I want to exchange the two of the T-shirt with one size less than which I have ordered. But I can't see any exchange or return option. Can u please help me with this.

                          Order Id: 6319194
                          Jun 27, 2022
                          Complaint marked as Resolved 
                          I also contacted them on Instagram. They resolved my issue from there only
                          The Souled Store customer support has been notified about the posted complaint.
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                            S
                            Sushant Yankee
                            Jun 25, 2022
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                            I ordered an oversized tee n i recieved a defective product, there is a hole in the t shirt, even its look like a used one.my order id is 6307448. N my t shirt name is tie dye oversized:dusty coral
                            The Souled Store customer support has been notified about the posted complaint.
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                              Jeanie111
                              Jun 1, 2022
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                              It's been a long time since my package arrived and I wanted to return the product but it is still showing that it is out for delivery. I cannot get an option of returning the product. Please resolve my problem as soon as possible.
                              The Souled Store customer support has been notified about the posted complaint.
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                                V
                                vaabbbyyyyy
                                May 30, 2022
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                                My order number 6118910 is not shipped yet 😕 it was my first order and my experience isn't pleasing customer service just say they'll shipped in 24-48 hours but they don't 😕
                                Please do something souled team
                                Thankyou
                                Vaibhav
                                The Souled Store customer support has been notified about the posted complaint.
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                                  N
                                  Nithin Kandula
                                  May 19, 2022
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                                  Hi,

                                  I have ordered a oversized tshirt. I want to exchange the tshirt with one size less than which I have ordered. But I can't see any exchange or return option. Can u please help me with this.

                                  Order Id: 6053403
                                  The Souled Store customer support has been notified about the posted complaint.
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                                    Praveen tries
                                    May 13, 2022
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                                    I want to return my order which has been delivered and there is no returning option available in the app.
                                    My order id : 5982698 and help asap.
                                    The Souled Store customer support has been notified about the posted complaint.
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                                      S
                                      Swapnil Kokare
                                      Apr 27, 2022
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                                      Website: The Souled Store

                                      There is a huge problem while returning the product. There is no return button available once received the order. Kindly arrange something related to this. Order id 5927016
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                                        Snigdha Suman Das
                                        Apr 5, 2022
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                                        Address: Sai Super Mart , Bargaon, SH-10, Near SBI Bank

                                        I want to return a t shirt . bt I cant find the return option. My id is 5741208. Kindly help asap.
                                        The Souled Store customer support has been notified about the posted complaint.
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