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Last updated May 19, 2023
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P
pinky17
Jul 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order shown as delivered but not delivered actually

I have placed an order from The Souled Store. Order was supposed to be delivered on 11th July 2022.
The order status is showing as Delivered on the Souled Store app but I have not received any order, neither did I got any call from the Delivery person/company for anything.
I have verified my contact information everything required is available and correct.
There is no contact information available to connect with customer...
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Tanyachoudhary
from jammu, Jammu and Kashmir
Jun 28, 2022
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Website:www.thesouledstore.com

I ordered a tshirt from the souled store. It doesn't fit me well so I want to return it.but there's no return option on the website. I hope you'll resolve this issue as soon as possible.
Order ID: 6311505
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    L
    lonesoul_code
    from Arrah, Bihar
    Jun 27, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Hi,

    I have ordered a 3 Oversized T-shirt. I want to exchange the two of the T-shirt with one size less than which I have ordered. But I can't see any exchange or return option. Can u please help me with this.

    Order Id: 6319194
    Jun 27, 2022
    Complaint marked as Resolved 
    I also contacted them on Instagram. They resolved my issue from there only
    The Souled Store customer support has been notified about the posted complaint.
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      S
      Sushant Yankee
      Jun 25, 2022
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      I ordered an oversized tee n i recieved a defective product, there is a hole in the t shirt, even its look like a used one.my order id is 6307448. N my t shirt name is tie dye oversized:dusty coral
      The Souled Store customer support has been notified about the posted complaint.
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        J
        Jeanie111
        Jun 1, 2022
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        It's been a long time since my package arrived and I wanted to return the product but it is still showing that it is out for delivery. I cannot get an option of returning the product. Please resolve my problem as soon as possible.
        The Souled Store customer support has been notified about the posted complaint.
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          V
          vaabbbyyyyy
          May 30, 2022
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          My order number 6118910 is not shipped yet 😕 it was my first order and my experience isn't pleasing customer service just say they'll shipped in 24-48 hours but they don't 😕
          Please do something souled team
          Thankyou
          Vaibhav
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            N
            Nithin Kandula
            May 19, 2022
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            Hi,

            I have ordered a oversized tshirt. I want to exchange the tshirt with one size less than which I have ordered. But I can't see any exchange or return option. Can u please help me with this.

            Order Id: 6053403
            The Souled Store customer support has been notified about the posted complaint.
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              Praveen tries
              May 13, 2022
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              I want to return my order which has been delivered and there is no returning option available in the app.
              My order id : 5982698 and help asap.
              The Souled Store customer support has been notified about the posted complaint.
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                S
                Swapnil Kokare
                Apr 27, 2022
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                Website:The Souled Store

                There is a huge problem while returning the product. There is no return button available once received the order. Kindly arrange something related to this. Order id 5927016
                The Souled Store customer support has been notified about the posted complaint.
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                  S
                  Snigdha Suman Das
                  Apr 5, 2022
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                  Address:Sai Super Mart , Bargaon, SH-10, Near SBI Bank

                  I want to return a t shirt . bt I cant find the return option. My id is 5741208. Kindly help asap.
                  The Souled Store customer support has been notified about the posted complaint.
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                    J
                    Joshna61
                    Mar 30, 2022
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                    Refund not received Order # 5665953

                    I have ordered two items and the order number is Order # 5665953, returned both the items on 19th march, today it is 30th march, I still waiting for my refund. I have contacted customer service chat calls no use. As a refund policy it takes 7 to 10 working days, it's been 14 days. I still dint get my refund back to my account. Such a worth service. I want my refund back ASAP. I m checking my bank account regularly I don't see any kind of...
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                    Vidhi Jani
                    Mar 4, 2022
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                    I have ordered one t-shirt and pent from souled store and it is delivered successfully but the thing is it’s size too big so I have initiated return request now they are saying that we are not providing return service from your pincode.
                    There is nothing mentioned in terms and conditions.
                    The Souled Store customer support has been notified about the posted complaint.
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                      Nancy Rahul Goyal
                      Dec 16, 2021
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                      Address:E-95A Sector 55, Sector-55

                      I returned two dresses but refund I recieved is only of 1 dress...not recieved another dress refund
                      Order id-5143559
                      The Souled Store customer support has been notified about the posted complaint.
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                        Nainavin
                        Dec 5, 2021
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                        Address:224, Tantia Jogani Industrial Premises Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East, Mumbai, Maharashtra 400011

                        I had placed an order on 21st Nov because of their no confirmation after placing order i had to cancel the order. However till date they haven't given refund for my order. Have sent several mails to their customer service team. But they are also useless. Entire company is fraud and they are looting customers. Please take necessary action and arrange for refund.
                        The Souled Store customer support has been notified about the posted complaint.
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                          S
                          S Gude
                          Nov 24, 2021
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                          I placed the order on 7 November and the order shows dispatched and is showing status to be present somewhere in Maharashtra since 3 weeks.I contacted the customer care many time through the email [protected]@thesouledstore.com they reply once and again i get no update and they stopped responding to the emails.It is very frustrating as it is prepaid order they took the money and there is no product i want refund for my order.
                          ORDER ID: 4923726
                          The Souled Store customer support has been notified about the posted complaint.
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                            rohitkuthyar
                            from Hyderabad, Telangana
                            Nov 6, 2021
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                            I had to receive my order yesterday and suddenly it says that I was not available at the delivery address and opted for open delivery, which I did not. The same thing happened even today. Even though they had my contact details, I did not even receive a single call back from the company. I either want my order by tomorrow or refund me the full amount to my bank account. Please revert back to me at the earliest.

                            Order ID: 4893300
                            The Souled Store customer support has been notified about the posted complaint.
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                              S
                              Siva Kumar SK
                              from Chittoor, Andhra Pradesh
                              Sep 22, 2021
                              Sep 22, 2021
                              This thread was updated on Sep 22, 2021
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                              Website:thesouledstore

                              The product I received was not the same as shown in the pictures. So, I initiated a return on the product because I wasnt satisfied. The delivery partner picked the product the very next day but I did not receive an refund yet. The return bar is also not showing the "return picked". Its still on the "return initiated" step.
                              Order ID: 4585888
                              The Souled Store customer support has been notified about the posted complaint.
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                                S
                                Shaun12
                                Aug 31, 2021
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                                Had placed an order and was expecting it to be delivered on 31-08-21 . The status shows delivered but I haven't received the items yet.
                                The Souled Store customer support has been notified about the posted complaint.
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                                  5
                                  5BCreative
                                  Jul 21, 2021
                                  Jul 23, 2021
                                  This thread was updated on Jul 23, 2021
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                                  Where is my order no. 4280194. It's been so many days, no update on the order for couple of days. This is my first time I am using Souled Store and I am not enjoying the experience, I was so excited to get my stuff but now...
                                  The Souled Store customer support has been notified about the posted complaint.
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                                  I received my package today, I got the t-shirts but haven't received the "Black Panther (3ply Face Mask)", kindly look into the matter and get this resolved.

                                  I think there is a bug in you app as it does not allow to submit the request via the app. Kind of frustrating.

                                  also, the delivery took very long to reach despite of the package reaching the final shipment place on 19th. What's the point of being an exclusive customer.

                                  Please get this resolved as soon as possible as I am not going to wait another 7 days to get the mask.
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                                  I received my package today, I got the tshirts but haven't received the "Black Panther (3ply Face Mask)", kindly look into the matter and get this resolved.

                                  I think there is a bug in you app as it does not allow to submit the request via the app. Kind of frustrating.

                                  also, the delivery took very long to reach despite of the package reaching the final shipment place on 19th. What's the point of being an exclusive customer.

                                  Please get this resolved as soon as possible as I am not going to wait another 7 days to get the mask.
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                                    S
                                    Shayon Burman
                                    Jul 19, 2021
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                                    I am an exclusive member of the souled store. I ordered this on 12th July 2021, received on 15th. I was too big for my size so I initiated a return that day only. The next day a person came and picked it up. The app is still showing Return initiated since 15th July. Please resolve this issue asap. Order ID is 4266962
                                    The Souled Store customer support has been notified about the posted complaint.
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