[Resolved] Thepancard.com — Applied for pan card through this site 2 months ago- Still no response

Dobby The Free Elf

from Ludhiāna, Punjab

Address:

Thepancard.com, 41, Fourth Floor, Tower I, Shakthi Towers, 766, Anna Salai, Chennai-600002

I had applied for my new pan card through Thepancard.com on 15th November, 2020 and made payment of Rs. 379. Thereafter I couriered my application on the given address. My application was received on 27th November, 2020 by Thepancard.com and the validation of the application was done by 17th December, 2020.

It's almost 2 months since the verification was done and over 2 month since I placed the order they have not submitted the application to the authorities. Despite leaving various queries on their customer support they only respond with- "Please note that we will be submitting the application to the pan authorities shortly".

You can only get in touch with them through their customer support. There is no contact number or email given.

I request a refund of the payment made and action be taken on the extreme delay of service.

+4 photos

Was this information helpful?

No (0)

Yes (2)

Mar 5, 2021

Complaint marked as Resolved

The company updated the status and got quick on their feet. They submitted my application to the authorities thereafter I received the digital copy of my pan within a week. And received the hardcopy with 15 days.

Feb 05, 2021

Updated by Dobby The Free Elf My Name is Deepshikha Soni and my customer code is A3072906