Thepancard.com — Pan card not issued nor they are responding to refund request

Hi, very pathetic service from your end. Even after submitting the relevent changed aadhar card still this application is under process. What type of service is this. The government site is giving the pancard in 1 hour but as i have paid for the sevices and the courrier. I was waiting for the pan card to be issued from your end but not received it till date. Please dont cheat people with your fraud website. Will be reporting to the consumer grievience and also to ombudsman. Please give me my refund if your company is so incompetent and useless.
Paid this company 2 months ago
customer code: A3367131
thank you for your payment of rs. 379.00/- towards the following:
pan application fees in actuals : rs. 91.00
convenience fees* : rs. 230.00
service tax (12.36%) : rs. 58.00
total rs. 379.00