TheSmartShop — money transfer not credited cust account.

Address:

411015

I am retailer of TSS I have done 4000 rs transfer at 17:32:24, Saturday, 13 October 2018 by our TSS portal but not credited customer account.So plz help me for this transaction customer has been very very angry and aggressive.
I attached screenshot of transaction ID and Hermes ID send to you details.
Customer show me his transaction mini statement also.plz give me support .
Warm Regards,
Gaurav Enterprises,
Pune,
Maharashtra.