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Thesurpriser.com Complaints & Reviews

www.thesurpriser.com
2.5
Updated: Feb 16, 2016
Complaints 8
Resolved
4
Unresolved
4
Good! Thesurpriser.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Thesurpriser.com step up their efforts to fully resolve all complaints 👍
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Thesurpriser.com reviews & complaints(8)

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M
mnvenkatesh
Feb 16, 2016
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Not delivered

Address: Bangalore, Karnataka
Website: thesurpriser.com

I ordered a cake (Order 5093) which has not been delivered yet. I have also not received any notification of the status in spite of numerous mails and calls to the website provided number.

The payment of the cake has already been deposited to the account provided on website....
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S
sachgarg
Aug 27, 2015
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Not delivered the cake as promised on Bday. Cake delivered was totally different from the one promised.

Address: Bastar, Chhattisgarh

Order No: 4855 I have ordered a cake with delivery date of my order as Aug 26th since my wife's bday is on Aug 26th. But the guys have not delivered it. There phone number which they have given on website doesn't work. I send 2 emails requesting the status and also send a request for chat (which is not really chat, its just a message which goes through). After I threaten them about the complain I could do, they delivered the cake next...
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R
RajorC
from Chennai, Tamil Nadu
Mar 8, 2015
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non delivery within time....fraudulent company

Address: Mumbai City, Maharashtra

I ordered for a choclate truffle cake (order no. 4636) for an address in ichapur (pin code 743144) on 7.3.15 with required delivery date for 8.3.15...the cake wasn't delivered.i emailed them in their support address numerously without single reply...nobody picked up the customer care number also...please take action against this kind of fraudulent company...and i want my money back !!! (order amount Rs. 699 )... please help...
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nimje22
Nov 11, 2014
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Late delivery, damaged goods, fungi on product, no customer support

Address: Rewa, Madhya Pradesh

Through this website ordered diwali gift. Set of lamps, dry fruits package. Total cost was Rs.1800/-. It was supposed to be delivered on 23 OCT 2014 as delivery date was asked while ordering. Finally order was delivered on 9 Nov 2014. But when checked, 3 lamps were broken out of 4, dry fruits had fungi all over it. When I tried to call support number given on the website, there is no response from the seller side or call dont get connected...
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A
A Ramesh Kumar
from Bengaluru, Karnataka
Jan 7, 2014
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They are fake

Address: Bangalore, Karnataka

I have ordered for chocolates and flowers on 17th Dec to be delivered to my fiancee on her Birthday (18th of Dec). Following are the order details Payment Method: icici Order Date:[protected]:32:22 Order Number: 3820 Delivery Date: 18 Dec 2013 Amount Shipping Cost: 150.00 Amount INR: 1698.00 Products Ordered Item Name: Fererro Rocher Chocolates 16pc Item Price: 799.00 Item Qty: 1 Size: Item Name: 24 Red Roses Item...
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N
nadim_azami
May 24, 2013
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cheater

http://www.thesurpriser.com/

It's regarding order #3147, i ordered one flower and one cake. Surpriser surprised me by just sending one cake and no flowers. the cost of the flower was 500 rs and for cake also was 500. Upon contacting and following them up, they said that as the flowers were not available so they delivered a bigger cake and they wont make any refund. What a service? Do you think it's ethical to make...
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A
anu_kushwaha
from Mumbai, Maharashtra
May 9, 2013
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Cake not delivered

I have booked a cake delivery on www.thesurpriser.com for which I had made online payment in advance.

I have also confirmed the order and delivery with vendor on phone and they have confirmed that cake will be delivered before 1900 hrs on 8 May2013.

Next day i came to know that cake was not delivered and the vendor has asked to pick it up from their shop instead of delivery at home as claimed on website.
br...
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D
dollie_a
from Delhi, Delhi
May 3, 2013
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Company is Fake and does not exist

Address: Bangalore, Karnataka

Dear Sir,

This gift sending online site is a fake one. The address provided them is also fake. I have ordered a cake to my place, it dint get delivered on time. When I have contacted the customer care service, I got a reply saying ' we will check the status and get back to you'. But I dint get any other response. When I have tried calling again, no one was picking my call. If I change the number and call , I am getting...
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