I have booked my Mauritius tour from Thomas cook for 21-27 May, 2015. as committed by them they have told me that they will book 4star hotel and confirm me before booking the same. However i have received the voucher wherein they have booked 'budget hotel' without my consent. now they are not even taking my call/complain. kindly assist
Thanks & Regards,
|Akash Jain |
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Thank you for writing to us. Hope you would appreciate that we have shared a detailed email regarding your concerns and trust that we have your understanding on the same. Hope you are having a happy holiday.
Best,
Team Service Quality
Thomas Cook India