Comments
Dear Mr. Chaturvedi,
Thank you for sharing your feedback, we had escalated your concerns to our on ground and operations team on priority. We have been updated that our tour manager was present at the airport to receive the entire group. However, we would like to seek your understanding that since it was a group tour and a few passengers of the same group were inside the arrival terminal; bound by his duty he had to wait for all the passengers to exit airport and then proceed ahead with the itinerary. With regards to the drinking water, may we reassure you that it is completely hygienic, safe and a standard across all European hotels. Further, we have not received any negative feedback from any of our customers with regards to the quality of drinking water.
You would also appreciate that your parents did not want to undertake the optional tour of Eurodisney and our tour manager requested if he could pick them up from a location specified by them for the Seine cruise which was scheduled for the evening. However, your parents insisted to be picked up from the hotel itself and our TM Mr. Daruwala had delightfully obliged to your convenience. With regards to the currency exchange, we hope you would understand our predicament that our tour manager could not have left aside the rest of the group for an immediate request by your parents. Hope you would appreciate that in spite of being bound by his duty, the tour manager did the best he could to assist you on several occasions. We regret any inconvenience caused, but we truly hope to have your understanding that despite our TM's intent to also cater to individual requests like yours, sometimes interests of the larger group in a group tour takes precedence.We value your feedback Mr. Chaturvedi and hope we have been able to give you a holistic perspective of your concern.
Thank you.
Best,
Team Thomas Cook India
Thank you for sharing your feedback, we had escalated your concerns to our on ground and operations team on priority. We have been updated that our tour manager was present at the airport to receive the entire group. However, we would like to seek your understanding that since it was a group tour and a few passengers of the same group were inside the arrival terminal; bound by his duty he had to wait for all the passengers to exit airport and then proceed ahead with the itinerary. With regards to the drinking water, may we reassure you that it is completely hygienic, safe and a standard across all European hotels. Further, we have not received any negative feedback from any of our customers with regards to the quality of drinking water.
You would also appreciate that your parents did not want to undertake the optional tour of Eurodisney and our tour manager requested if he could pick them up from a location specified by them for the Seine cruise which was scheduled for the evening. However, your parents insisted to be picked up from the hotel itself and our TM Mr. Daruwala had delightfully obliged to your convenience. With regards to the currency exchange, we hope you would understand our predicament that our tour manager could not have left aside the rest of the group for an immediate request by your parents. Hope you would appreciate that in spite of being bound by his duty, the tour manager did the best he could to assist you on several occasions. We regret any inconvenience caused, but we truly hope to have your understanding that despite our TM's intent to also cater to individual requests like yours, sometimes interests of the larger group in a group tour takes precedence.We value your feedback Mr. Chaturvedi and hope we have been able to give you a holistic perspective of your concern.
Thank you.
Best,
Team Thomas Cook India
We apologize for the inconvenience caused to you. Do allow us to check and we assure you of our assistance to your concerns on top priority.
Best,
Team Thomas Cook India