Thomas Cook India — Booking Cancellation and Refund.

I booked Australian delight tour package ( departure date 21st June 2023), on 21 Aprill 2023 through sales execitive Ms Shabana. On 22nd Aprill 2023, I decided to cancel it due short time gap between visa processing and departure date. On 22nd Aprill I informed Ms Shabana on her company mail id as well as whatsapp to cancel my booking and revert refund on my credit card. She told me on phone that refund request has been sent to backend team. Till date i have neither received my refund nor any revert from Thomas Cook India. My booking reference number is HP00005861. Kindly help resolve my refund issue.
Harjit Singh Bajwa.