Thomas Cook India — Cancellation request not raised even after constant follows up with customer care

I have raised a cancellation request of Exotic Land Kashmir trip 1 on 1 for 6 Nights 7 Days scheduled for 28th September 2021. As per there disclaimer, I have raised cancellation request way before D-10 days (On 2nd September 2021). They said they will deduct admin charges 1500 per person + GST from the booking amount of 20k (4 ppl). I agreed for that as well. Still they haven't responded over raising cancellation request and No call back from our agent Mr. Vikrant Shyam.

I am scared after reading other ppl greivances that my money is gonna get sucked by this fraud company. Request you to kindly resolve this issue and help me get my hard earned money back