Comments
Worst expereience of my lifetime- super bad customer service, super bad cordination- super bad arrangement
its just a big brand with little concern for its customers. poor quality of service
you make your payment & post that the calls go unanswered
no single point of contact-evertime you end up talking to a different travel advisor for the same trip information
no accomodation details shared before hand-they share it last minute
despite of taking down my meal preference on mail & call I get stay in pure veg resort
in the name of std rooms they give yu lodging house and in the name of luxury/deluxe you get standar rooms
in case of any issues on the journey - nobody takes you call/ replies to your mail
my itenary changed last minute and I had no clue. no information given on phone / mail. on landing the airport I know my first place of travel has changed. I actually had plans of catching up with friends who came all the way to meet - screwed up
when I am seekign resolution for the mess they did, I am assured necessary steps will be taken against the representative. but what happens to the disappointment I went through? if such actions were actually taken then I would not have seen so many complaints on this blog .this shows this is a regular practice and not a rare displeasure a customer faces
most places of importance of a given tour are not covered most of the time. always cross check other travel agencies itinerary and compare.
its just a big brand with little concern for its customers. poor quality of service
you make your payment & post that the calls go unanswered
no single point of contact-evertime you end up talking to a different travel advisor for the same trip information
no accomodation details shared before hand-they share it last minute
despite of taking down my meal preference on mail & call I get stay in pure veg resort
in the name of std rooms they give yu lodging house and in the name of luxury/deluxe you get standar rooms
in case of any issues on the journey - nobody takes you call/ replies to your mail
my itenary changed last minute and I had no clue. no information given on phone / mail. on landing the airport I know my first place of travel has changed. I actually had plans of catching up with friends who came all the way to meet - screwed up
when I am seekign resolution for the mess they did, I am assured necessary steps will be taken against the representative. but what happens to the disappointment I went through? if such actions were actually taken then I would not have seen so many complaints on this blog .this shows this is a regular practice and not a rare displeasure a customer faces
most places of importance of a given tour are not covered most of the time. always cross check other travel agencies itinerary and compare.
I am a senior citizen from Chennai and booked pilgrimage trip to SRILANKA along with my wife who is also a senior citizen, to be conducted during March 2020, and paid the entire cost.But the tour was cancelled by M/S Thomas Cook.When requested for refund the co initially given voucher and assured refund latter. On expiry of voucher date they requested particulars, but no refund not made till now, and stopped responding to e mails.lam in Chennai and the booking for tour done online in their Mumbai office, hence they're trying to cheat me by not refunding tour cost collected 4 years back
I request you to kindly help me with refund.
I request you to kindly help me with refund.
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8%
Complaints
320
Pending
0
Resolved
25
Thomas Cook Building, Dr. D.N. Road, Fort, Mumbai, Maharashtra, India - 400001
We are given to understand that Ms. Prakriti is in touch with your sister, Ms. Ravita Negi and is providing her the best support. We once again confirm that your sister's refund has been initiated and should reflect in her account in 15 working days. We thank you for your understanding and patience.
iiul
Best,
Riddhima Tamang
Team Thomas Cook India