I had booked a holiday to singapore with thomas cook and had added on some optional activities to universal studios and some other attractions not included in the package. These activities costed me an additional 30, 000 rs. A week before the trip, i got the confirmation vouchers which did not include the above add ons.
Upon contacting them for 5 hrs, my issue was taken up and i was told that i would be handed the vouchers at my destination. Upon reaching singapore, i was told by the tour partner that the vouchers are not included in the package.
Thomas cook cheated and ruined my entire holiday. I had to talk to them for hours to get refund of the activities but they didn't have any courtesy as a multinational company to solve my problem.
Please do not book with thomas cook. I've had many trips with makemytrip and have never faced such issues. This is the most fraudulent company. Was this information helpful? |
Post your Comment